Reporting to the Senior Manager e-Channels the job holder will be responsible for managing technical support of card systems, ATMs, Agency Banking and interfaces to other banking channels.
Responsibilities
- Manage technical support for the bank’s Card Switch and the devices connected to the Card switch – namely ATM Machines, POS Terminals and Agency Banking Devices.
- Oversee the configuration and tuning of Interfaces between KCB’s Card Switch and Partner Networks – such as Kenswitch, PesaPoint, Rwanda Switch, Postal Corporation of Kenya.
- Provide technical support in projects involving Card Systems, POS Terminals and Agency Banking solutions.
- Provide technical support to specialized card switch modules – namely the Card Factory and Fraud Analyzer System.
- Develop real time online reports and monitoring tools to be able to track Card Switch system, ATM and POS Terminals uptime and performance.
- Have expert knowledge of Card Switch, ATMs and POS Terminals and other payment banking technologies.
- Recommend and implement upgrades or changes to the Card Switch, ATMs and POS Terminals for performance, security or business benefits.
- Ensure Compliances provided by International Payment Providers (VISA and MasterCard) and the regulator (CBK) relating to the Card Switch, ATMs and POS Terminals are implemented on time.
- Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
- Continuously analyze user requirements to develop and provide solutions.
- Keep track of user issues and oversee their prompt resolution.
- Maintain and manage system configurations.
- Maintain up to date system and user documentation.
- Ensure compliance of SLAs with system vendors.
- Develop, Test and implement Business Continuity plans for Card Switch System, ATMs and POS Terminals.
- Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
- Avail tools to generate daily reports on prior day performance to send out to different business units
- Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
- Execute project plans (follow best practices in project management).
The Person
- A University degree from an institution recognized by Commission for University Education in a relevant field in Information Technology or Computer Science.
- Must be Certified in Oracle Database management, Linux and Windows Network Management
- Masters degree will be an added advantage.
- At least three (3) years working experience with Card Switch systems, ATMs, POS Terminals and Card System Interfaces.
- Experience in card business operations and handling of card related risks - frauds & forgeries - will be an added advantage.
- Demonstrate high integrity.
- Good data analytical skills, both financial and non-financial.
- Training in Risk management.
- Good communication, planning and organization skill.
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by Nov. 14, 2014.
Only short listed candidates will be contacted.
JOB REF: IT 16/2014
