1. Vacancy: Turkish / Kurdish speaking Contact Center AgentsRef: KCWORLD/Y15/FEB.
Location: Nairobi (Industrial Area)
Company: Kencall – Call Centre / BPO
Requirements
Excellent command of Turkish/Kurdish language
Previous contact centre experience
Good computer skills
Friendly and professional
Pro-active, determined and motivated
Good listening skills
Exceptional customer service skills2. Helpdesk Engineer
Ref: KCWORLD/Y15/FEB.
With both IT & customer service skills.
The said candidate is to perform 2 roles as a Help Desk Engineer (Junior Level) and Customer Support (Senior Level).
Requirements
Excellent telephone skills and neutral accent
Excellent written communication skills & high level of comprehension
Must have an understanding of POP3/SMTP/FTP/HTTP Protocols
Have an understanding of DNS & Domain name registration, internet and how it functions
Have an understanding of WIFI connectivity with phones, tablets, PCs, MACs and other devices
Must have knowledge of windows & applications commonly used on home computers
Must have knowledge of Apple MAC computers and applications, mobile devices (phones & tablets) email & wifi setup
Knowledge of VOIP & how it functions
Ability to learn about new communication technologies as required
Up-to-date technical knowledge, good analytical & problem solving skills
Must keep good accurate records and have excellent time management skills
Posses a degree in related fieldIf you possess the above skills send your Cv to hr@kencall.com or recruitment@kencall.com, indicating the position you are applying for on the subject line before 10th Feb 2015.
Important: Be sure to include the following reference subject line to your e-mail for consideration.
Details of your current/expected salary should be provided in the body of application letter.
Only shortlisted candidates will be contacted.
