This job is only open to Kenyan CitizensSwissport is an international organisation that provides ground handling services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector.
Swissport is active at 192 airports in 38 countries on 5 continents.
Swissport Kenya Limited is recruiting for the following positions based at our warehouse located at Terminal 3 – Cargo Section - Jomo Kenyatta International Airport.
1. Operations Agent
[2 Posts]
Applications are invited from candidates to fill the above position vacant in our warehouse.
The role and function of the selected candidate will include:
Role & Function
Generate and verify mail and various documentation.
Coordinate loading and unloading of cargo.
Provide accurate information to various internal and external parties such as accounts, authorities, customers, and agents.
Update, maintain and file records such as POD, flight files and control sheet.
Attend to customers through various touch points (face to face, telephone, email, telex).
Check, weigh and scale cargo.
Data capture, compiling and submitting of various reports.
Certify special cargo, tracing lost and irregular cargo and conducting a physical inventory of warehoused cargo.Responsibilities
Ensure proper documentation has been generated, checked and confirmed for goods passing through our warehouse.
Maintain general security of the warehouse in accordance with procedures.
Observe health & safety measures to ensure and maintain safe working conditions.Education & Professional Qualifications:
KCSE Mean C Plain;
College diploma preferably in Air Cargo Services; and
Proficiency in MS office applications.Skills & Abilities
Quality and Service oriented
Good Communication skills
High level of integrity
Team player2. Team Leader
[4 Posts]
Do you believe you have what it takes to lead a team in providing operational excellence?
Applications are invited from candidates to fill the above position in our Cargo Handling section.
The successful candidate is responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.
Key Duties and Responsibilities:
Staff engagement – provide direction and guidance to a team pre, during and post flight towards achieving operational excellence.
Develop and foster good relations with customers, authorities and industry stakeholders.
Provision of excellent customer service through various customer touch points i.e. face to face, email and telephone interactions.
Provision of accurate information to accounts to enable correct billing.
Team management and resource planning through effective duty allocations.
Ensure implementation of Standard Operating Procedures (SOPs).
Ensure proper reporting of shift operations to the Manager, Cargo Operations.
Ensure proper documentation has been generated, checked and confirmed for goods passing through our warehouse.
Maintain general security of the warehouse in accordance with SCS procedures.
Observe health & safety measures to ensure and maintain safe working conditions.Qualifications
Education: KCSE Mean C+, IATA Cargo certification and computer proficiency.
Professional Experience: Aviation industry experience preferred/Management course.
Experience: At least 2 years in a busy operational environment.
Proven track record in managing teams and operating in a cargo environment is an added advantage.
Excellent communications skills.3. Duty Manager Cargo
[1 Post]
We are seeking a professional with a proven track record in managing a busy operations environment.
This person will be part of a highly dynamic team charged with ensuring that cargo operations take place seamlessly.
The successful applicant will be detail oriented, have high energy, a people and resource manager who is results oriented with a “can do” attitude" and possesses excellent communication skills.
Key Duties and Responsibilities
Ensure that operational excellence is delivered in an efficient and cost effective manner without compromising on quality and service delivery.
Provide direction and guidance to a team pre, during and post flight.
Manage and sustain customer relations towards the mutual benefit of both parties.
Implement and maintain operational standards and procedures.
Ensure prompt follow-up of all pending operational issues.
Be up to date with all local emergency procedures of our customer airlines.
Exploit all revenue and cost saving potential and contribute to business development.
Ensure proper reporting of operational results to the Manager, Cargo Operations and Swissport Management.
Ensure operational KPIs are attained.
Ensure Statutory and Industry Regulations are fully implemented.Qualifications
Education: University Degree or equivalent academic capabilities
Professional Experience: Cargo/Aviation industry experience preferred/Business
Administration.
Experience: At least 3 years in a busy operational environment with proven track record in managing teams and resources.How to Apply
Your application letter and CV should be forwarded via email:NBO.Recruitment@swissport.com to:
The Human Resource Manager
Swissport Kenya/Airside Limited
P.O. Box 19177, 00501
Nairobi.
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
In case you do not hear from us, please consider your application as unsuccessful.
Be part of the team that has ensured that we have been recognized for being the No. 1 Air Cargo Handling Agent 6 years in a row!
Closing Date: February 6th 2015
