Reports to: RSC Africa Director
Team: Operations
Location: Nairobi, Kenya
Grade: 10
Starting salary: USD $60,000
Status: Exempt
Team: Operations
Location: Nairobi, Kenya
Grade: 10
Starting salary: USD $60,000
Status: Exempt
RSC Africa
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
Benefits
CWS and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.
EEOC
CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
To Apply:
Please click the below link to apply directly online for this position.
rscafrica.applicantstack.com/x/detail/a2d9enf9892d
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
Notes
HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
Benefits
CWS and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.
EEOC
CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
To Apply:
Please click the below link to apply directly online for this position.
rscafrica.applicantstack.com/x/detail/a2d9enf9892d
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
Notes
HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.
Primary Purpose:
This position is a high level position within the Church World Service operated Resettlement Support Center (RSC-Africa). RSC Africa covers refugee processing in 44 countries in Sub Saharan Africa. The Deputy Director for Operations is responsible for the management of operations at the Resettlement Support Center (RSC) Africa. With five direct reports and overseeing a staff of over 150, the position is responsible for ensuring that RSC procedures adhere to required guidelines, coordinating among the various units, maintaining effective relationships with partners, and providing leadership on all operational and processing issues.
The successful candidate must be approved, in writing, by the Bureau of Population, Refugees, and Migration (PRM) prior to confirmation of hire.
Supervision:
This position supervises the Case Processing Coordinator, Field Team Coordinator, Public Information Manager, Expedite Specialist and Child Protection Specialist.
This position reports directly to the RSC Africa Director.
This position reports directly to the RSC Africa Director.
Essential Duties:
- Supervises and manages five direct reports and indirect supervision and management of over 150 Operations staff. For direct reports this includes hiring, training, staff development, setting priorities, evaluations and managing leave.
- Ensures compliance with PRM, CIS, RPC and CWS/IRP guidelines and procedures. Develops and maintains a detailed knowledge of United States Refugee Admission Program overseas processing standards and policies.
- Develops, implements, disseminates and monitors standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa with the aim of enhancing the efficiency of the operation.
- Implements and monitors policy changes announced by PRM, USCIS, RPC and or the RSC management and ensures compliance and accountability among RSC operations staff.
- Determines, in coordination with RSC Director and PRM, operational priorities for RSC Africa.
- Provides coordination within Operations and across other departments, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.
- Oversees case processing activities, provides guidance, sets priorities and ensures good communication and coordination with partners.
- Oversees field team activities, provides guidance, sets priorities and ensures good communication and coordination with partners. Develops and maintains a detailed understanding of circuit ride planning and implementation.
- Oversees the Public Information Unit, in coordination with Director, ensuring that communication with refugees and partners follows PRM guidelines and develops improved communication mechanisms.
- Oversees specialized units for minor and expedite cases, provides guidance to specialists regarding processing and monitors communications to ensure adherence to established protocols.
- Works closely with the Data Integrity Unit to create accurate and meaningful reports, for both internal and external use.
- Establishes and maintains effective working relationships with partners. Ensures that communication protocols are up-to-date and adhered to.
- Assists with yearly budgeting by providing staffing and workload projections.
- Actively participates in human resources activities for all operations staff, including hiring, evaluations, leave management, disciplinary actions and terminations.
- Provides ongoing training and staff development to direct reports and operations staff and ensures that unit coordinators, managers and supervisors are conducting appropriate trainings as needed.
- Reviews, analyzes and reports on information relevant to processing in the Sub-Saharan Africa region.
- Actively participates in overall management and development of RSC Africa as a member of Senior Management and Leadership Team.
- Any other duties as assigned by the RSC Director.
Qualifications:
Education:
Bachelor’s Degree required. Masters Degree preferred.
Experience:
Four years of related experience required. Four years of supervisory experience required. Previous refugee processing experience required. Previous staff management and supervision experience required. Experience working with and supervising a staff in a cross-cultural context required.
Experience working in Africa preferred.
Experience with domestic U.S. resettlement preferred.
Knowledge/Skills:
Bachelor’s Degree required. Masters Degree preferred.
Experience:
Four years of related experience required. Four years of supervisory experience required. Previous refugee processing experience required. Previous staff management and supervision experience required. Experience working with and supervising a staff in a cross-cultural context required.
Experience working in Africa preferred.
Experience with domestic U.S. resettlement preferred.
Knowledge/Skills:
- Strong verbal and written communications skills required.
- Strong organizational, management and computer skills with particular attention to detail.
- Knowledge of refugee and/or immigration law preferred.
Abilities:
The Deputy Director for Operations must have the ability to:
The Deputy Director for Operations must have the ability to:
- develop and maintain strong relationships with partners;
- manage a large and diverse work load with competing priorities;
- willingly travel to refugee processing locations in Africa
- travel to the United States with short notice
- communicate effectively both verbally and in writing;
- follow instructions with a positive and receptive attitude;
- deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
- maintain a high performance standard with attention to detail;
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- work independently and contribute to overall operations of RSC Africa;
- take initiative in the development and completion of projects within the specified timeframe;
- maintain strict confidentiality with RSC Africa administrative and operational information;
- manage a large and diverse workload under pressure with competing priorities;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation.
- effectively manage RSC Africa’s resources; and
- actively participate in the successful implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions:
Physical:
This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
Environmental:
The incumbent primarily works in an office environment but may be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
Special Requirements:
A background check which includes references and an educational and criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate may be required to travel to the US on short notice. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.
Licensing/Certification:
None.
This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
Environmental:
The incumbent primarily works in an office environment but may be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
Special Requirements:
A background check which includes references and an educational and criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate may be required to travel to the US on short notice. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.
Licensing/Certification:
None.
Competencies:
Communication
Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Anticipate needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS and RSC Africa. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS and RSC Africa policy.
Relationships
Understand who stakeholders, partners and internal/external customers are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders, partners and internal/ external customers. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural and ethnic issues. Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Job Knowledge
Understand the mission and values of CWS and RSC Africa and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS and RSC Africa in achieving goals. Understand how to work multi-culturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Apply CWS and RSC Africa policies and procedures for staff and stakeholders .
Teamwork
Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks .
Problem Solving
Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS and RSC Africa works, including global trends and issues. Resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.
Program Planning and Management
Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS and RSC Africa's work. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement program plans and activities. Keep other informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle work in their absence.
Leadership
Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consistent with the mission, vision and values of CWS and RSC Africa in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative within area of responsibility. Facilitate the use of skills and resources. Contribute ideas for implementing CWS and RSC Africa's vision and strategic plan. Demonstrate ability to develop, guide and direct staff in all aspects of program responsibility .
Resource Building and Stewardship
Recognize resource building potential in all interactions and be responsive and professional in providing information. Promote CWS and RSC Africa's mission, vision, values, programs and services with stakeholders to assure continued support. Use financial and material resources provided by CWS and RSC Africa to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS and RSC Africa. Respect one another and relationships with staff, supervisors and managers. Prepare reports on program status relative to budget and finances.