PURPOSE OF THE ROLE :The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Multinational Corporate Customers via effective Business Development & Risk Management at an individual and team level.
Key responsibilities and approximate time split :
Key responsibilities and approximate time split :
Customer Sales and service: 45%
Ÿ Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
Ÿ Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
Ÿ Formulate business development strategies and objectives to meet changing market needs.
Ÿ Monitor the level of complaints and quality of handling of those complaints.
Ÿ Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
Ÿ Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
Ÿ Keep customers advised on the expected ‘delivery date’ for product/credit applications.
Ÿ Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
Ÿ Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.
Ÿ Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
Ÿ Formulate business development strategies and objectives to meet changing market needs.
Ÿ Monitor the level of complaints and quality of handling of those complaints.
Ÿ Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
Ÿ Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
Ÿ Keep customers advised on the expected ‘delivery date’ for product/credit applications.
Ÿ Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
Ÿ Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.
Credit and Operational Risk Management : 45%
Ÿ Primary responsibility for the control and management of credit risk within own portfolio of Corporate customers.
Ÿ To maximise economic profit on own customer portfolio and team bases.
Ÿ To be aware on are connections of the wider Barclays Africa Corporate Banking relationship.
Ÿ Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
Ÿ To ensure service delivery and support functions provided customer oriented service within the stipulated service level agreements.
Ÿ Develop and implement customer relationship plans for all customers.
Ÿ Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
Ÿ Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.
Developing yourself and others : 10%
Ÿ To maximise economic profit on own customer portfolio and team bases.
Ÿ To be aware on are connections of the wider Barclays Africa Corporate Banking relationship.
Ÿ Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
Ÿ To ensure service delivery and support functions provided customer oriented service within the stipulated service level agreements.
Ÿ Develop and implement customer relationship plans for all customers.
Ÿ Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
Ÿ Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.
Developing yourself and others : 10%
Ÿ Being receptive to feedback and constantly striving to develop new skills and knowledge.
Ÿ Work to enhance the capability of the organisation by getting the best out of people.
Ÿ Identify own strengths and weaknesses in skills and attributes, review self development plans and ensure cleaning and development are accommodated.
Ÿ Support the implementation of the AML program amongst the CIB Team and the wider Bank.
Ÿ Work to enhance the capability of the organisation by getting the best out of people.
Ÿ Identify own strengths and weaknesses in skills and attributes, review self development plans and ensure cleaning and development are accommodated.
Ÿ Support the implementation of the AML program amongst the CIB Team and the wider Bank.
Essential/Basic Qualifications
Required Performance Imperatives. Ÿ Striving to understand and meet internal and external customer needs.
Ÿ Being creative and flexible in overcoming Customers’ problems and complaints
Ÿ Owning problems and taking responsibility for solving them.
Ÿ Being proactive in selling the Bank’s products.
Ÿ Delivering against expectations and on time.
Ÿ Focusing on tasks that genuinely add value to the Bank and customers.
Ÿ Communicating opportunities to others for achieving result.
Ÿ Being efficient without reducing customer service or quality of delivery.
Ÿ Being aware of what the competitors are doing and bringing this knowledge back to the bank.
Ÿ Dealing with people in a positive and enthusiastic manner.
Ÿ Being energetic, resourceful and flexible when dealing with others.
Ÿ Acting professionally at all times.
Ÿ Getting basic things right first time.
Ÿ Working with a strong sense of quality and efficiency.
Ÿ Following key processes that are necessary for maintaining standards and quality.
Ÿ Having an up to date knowledge of your job.
Ÿ Keeping abreast of new developments.
Ÿ Constantly pushing yourself to develop skills.
Ÿ Being receptive to feedback and coaching.
Ÿ Working outside your “ box” and collaborating with others.
Ÿ Being an active and constructive member of teams.
Ÿ Helping others achieve their objectives.
Ÿ Showing pride in the brand and our products.
Ÿ Being open and honest.
Ÿ Saying what you mean and not beating about the bush.
Ÿ Having the confidence to voice opinions in front of others.
Ÿ Adopting a positive attitude to new ideas.
Ÿ Taking the initiative and making suggestions to improve performance.