Collections Officer

Job Title: Collections Officer

Main Purpose of the Job:
The main function of the Collections Officer is to appraise and assess bad debt situations, to prepare reports for management and to follow up cases of bad debts handled by auctioneers and lawyers.

The Collection Officer will also be in direct charge of the entire portfolio of the region above 180 days in arrears.

Reports To: Operations Support Manager
Department: Business Finance (BF)

Minimum Education Requirements:

• Bachelor’s Degree in a related field

Minimum Required Experience:

• 2 years’ experience in debt recovery within a financial institution, preferably a micro finance or a business lending environment

Main Duties and Responsibilities

• Regularly review non-performing classes of outstanding loans and initiates plans/strategies for recovery of those loans.
• Makes recommendations to management about the likelihood of recovering loans and whether legal action will be required.
• Responsible for maximizing recoveries from written off accounts and making daily reports about the same.
• Locates, identifies, seeks contact with defaulters and reminds them of their obligations towards Real People and/or discusses with them how to serve the outstanding loan. This shall involve a re-analysis of the defaulters’ financial status followed by a comprehensive agreement with the customer on a rescheduled repayment plan.
• Identifies old loans previously handed over to lawyers and contacts lawyers so as to ascertain the current position of these cases.
• In liaison with Legal Officer, follows up legal cases and tables his/her recommendations to management.
• Compiles all required periodic Loan recovery reports for all Branches.
• To ensure strict and continuous follow-up of his/her outstanding portfolio by checking the daily up-dated arrears list.
• To ensure that records of all loans paid off are properly filed and securities are delivered to legitimate owners.
• To coordinate debt recovery meetings with Operations Managers and external collection firms and copies of minutes to management
• Make follow up with external collectors to ensure that impounded/recovered monies/ items is not misused by debt collectors.
• Present non performing cases to the Credit Committee to be re allocated to active collection firms.
• Assist/guide branches on loan recovery procedures to protect company from legal suits
• Coordinate with lawyers in court cases/claims against the company by clients
• Develop relationships with the police, local administration and other government agencies necessary to aid collection.
• Oversee disposal of recovered assets
• Training, coaching and mentoring of new Relationship Officers in Loan Collection strategies.

If you posses the above requirements and skills, send your CV saved as a WORD or PDF document ONLY.

The Application Letter should be the body of the email, no other format will be accepted.

Give details of your current salary and the expectation in this position on the body of your Application Letter.

Specify the position you are applying for as the subject of your application.

Send this immediately to recruitment@realpeople.co.ke.

Deadline for these applications is 30th August 2014, 4pm.

Only short listed candidates will be contacted.

Ensure you have followed the instructions provided.