Support Technician

1. Title: Support Technician
Location: Nairobi, Kenya
Start Date: ASAP
Reporting to: Technical Operations Manager
Responsibilities Include:

Monitoring and Managing M-KOPA’s local network

Providing first level support to network users on such issues as internet connectivity, printing and other basic computer issues

Providing first level support for our applications to in-house users

Tracking and updating user tickets and ensuring they are handled in a timely manner

Escalating technical issues as need arises and following up to ensure timely resolution

Willingness to work night shifts that may also cover weekends and holidaysSkills & Experience

Solid understanding of networking, both on the software and hardware end

Ability to fix basic issues on computer hardware

Solid Operating System troubleshooting skills (both Linux and Windows)

Basic knowledge of MS SQL/ MySQL and SQL query languages a plus

1 – 2 years’ experience providing user support

Strong analytical and problem solving skills with an attention to detail

Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities

A results oriented individual who thrives working in a fast paced environment

Excellent interpersonal skills with a willingness to go the extra mile to assist other team members

Strong verbal and written communication skills

CCNA certification will be considered a plus

MCSE certification will be considered a plusA generous and competitive remuneration package will be offered to the successful candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@m-kopa.com with the subject “Support Technician.”