Position Title: Senior System EngineerAbout M-KOPA Solar:
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for offgrid customers.
The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
In under 2 years since commercial launch (Oct 2012), M-KOPA has connected over 100,000 homes in East Africa to solar power.
As of Q4 2014 the company is adding over 10,000 new homes each month and employs nearly 500 full time staff with offices in Kenya, Uganda, Tanzania, the UK and Hong Kong.
M-KOPA works in partnership with leading mobile network operators including Safaricom in Kenya, and is busy developing additional pay-as-you-go products and services.
The company has also begun licensing its technology to partners in markets outside East Africa.
In 2013 M-KOPA was given the Excellence in Sustainable Finance Award by the Financial Times and IFC, and in 2014 was selected by Bloomberg New Energy Finance as the world's top New Energy Pioneer.
The company's innovative business model has been profiled in leading global media including The Economist, the BBC, Bloomberg, the Financial Times and Wired.
Role Profile M-KOPA is seeking
1. Position Title: Senior System Engineer
Ref: EV-SSE-0215
Location: Nairobi, Kenya
Position Start: ASAP
Contract: Permanent
Reporting to: Head of Technology Operations
Overall Purpose: Responsible for the design, building, deployment and maintenance of M-KOPA’s servers.
Key Accountabilities
Responsible for network and application security
Responsible for ensuring our servers and applications have 99.9% uptime
Resolve server or application related support issuesIncumbent Requirements
Education: Bachelor’s degree in a related field.Experience:
Great in design, building, deploying and managing virtual servers using VMWare or Hyper-V or Azure platforms
Experience working with cloud service providers such as Windows Azure and Amazon Web Services
Team leadership skills, assigning tasks to Junior engineers as well as following on tasks to completion
Project management skills
Ability to assess, plan and build on capacity
Demonstrated Windows Server Administration skills
Demonstrated SQL Server Database Administration skills
Experience working with monitoring tools such as PRTG or System Center 2012
At least 4 year experience in performing in a similar role
Solid understanding of network protocols and services
Experience dealing with server security issues
Ability to effectively communicate and work closely with M-KOPA staff to determine needs and assist with system requirements
Review all backups and periodically check the validity of the same by running trial restorations on tests servers
Scripting in Windows environment using PowerShell
Training and documentation of all systems
Attend to escalated support tickets on our service desk system
Excellent verbal and written communication skillsKnowledge / Skills:
Windows Server 2012, SQL Server 2012, scriptingBeneficial:
Microsoft SQL DBA Certification will be considered a plus
CCNA certification will be considered a plus
MCSE certification will be considered a plus
Linux Server Administration skills will be considered a plus
Scripting skills will be considered a plus
ITIL certification will be an added advantageRemuneration: A generous and competitive remuneration package will be offered to the successful candidate/s.
2. Position Title: Team Leader – Telesales
Ref: EV-TSTL-0215
Location: Nairobi
Position Start: Immediately
Contract: 1 year - renewable
Reporting to: Project Manager – Market Development
Closing Date: 23rd Feb 2015
Role Profile
M-KOPA is seeking
Overall Purpose
Key Accountabilities
Monitoring & assigning missed, abandoned and flasher calls.
Effecting & approving sales on the system.
Verifying stock in SCs.
Ensuring maps, SC information is up to date for the team to use when directing customers.
Creating, adjusting the rota.
Monitoring and responding to tickets.
Raising relevant issues to the PM.
Generating adhoc reports on performance during the day to motivate the team.
Monitoring and coaching on sales
Ensuring weekly and quartet reviews are doneIncumbent Requirements
Experience: 1-3 years call center environment exposure with at least 1 year in a team lead/senior level position.
Knowledge / Skills:
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
Mentoring/coaching skills/experience
Excellent interpersonal skills.
Leadership skill
Training skills
Problem solving and decision-making skillsRemuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.
Deadline for applications is 28th February 2015
Please Note: Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview.
Therefore, if you have not heard from M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.
To Apply
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com indicating the position you are applying for on the subject line.