POSITION TITLE: ICT Assistant
GRADE LEVEL: SC-3
CONTRACT TYPE: National Personnel Project
DUTY STATION: Nairobi ORGANIZATIONAL UNIT: FAO-Somalia DURATION: 3 Months, with possible extension
ELIGIBLE CANDIDATES: KENYANS
ANTICIPATED START DATE: Immediately
GRADE LEVEL: SC-3
CONTRACT TYPE: National Personnel Project
DUTY STATION: Nairobi ORGANIZATIONAL UNIT: FAO-Somalia DURATION: 3 Months, with possible extension
ELIGIBLE CANDIDATES: KENYANS
ANTICIPATED START DATE: Immediately
GENERAL DESCRIPTION OF TASK(S) AND OBJECTIVES TO BE ACHIEVED
Under the overall supervision of the FAO Somalia O.i.C, and direct supervision of the FAO Somalia ICT Manager the incumbent will perform the following duties:
As part of the FAO Somalia Help Desk Team:
• Ensure day-to-day functionality of all computing resources are in working order and liaise with administration to ensure accessories and consumables are available for timely replacement
• Upgrade application software to ensure highest productivity and troubleshoot and resolve software problems and assist FAO staff to customize and automate routine tasks.
• Monitor, troubleshoot and resolve internet/e-mail connection connectivity problems and upgrade network hardware and software to ensure utmost productivity.
• Carry out regular data backup on client and server machines.
• Support development, testing, error checking and deployment of in-house software.
• Support development, testing, error checking and deployment of the FAO intranet.
• Maintain a wireless network for internet connectivity for visitors in selected common and meeting areas ensuring proper usage at all times.
• Ensure that the software for all security systems and call logging are functioning properly at all times.
• Ensure that all shared network resources such as printers, plotters, scanners, CD writers, etc are in working order and liaise with administration to ensure all the appropriate back up stock of accessories and consumables are available for timely replacement.
• Assist staff with software problems and queries, including customizing and automating routine tasks using macros and other built-in features, and upgrade application software as necessary to ensure highest productivity.
• Change daily data backup tape and escalate failure incidents to the ICT Officer for remedial action.
• Collect and process antivirus status and logs from clients and servers for the monthly security status report.
• Upgrade application software to ensure highest productivity and troubleshoot and resolve software problems and assist FAO staff to customize and automate routine tasks.
• Monitor, troubleshoot and resolve internet/e-mail connection connectivity problems and upgrade network hardware and software to ensure utmost productivity.
• Carry out regular data backup on client and server machines.
• Support development, testing, error checking and deployment of in-house software.
• Support development, testing, error checking and deployment of the FAO intranet.
• Maintain a wireless network for internet connectivity for visitors in selected common and meeting areas ensuring proper usage at all times.
• Ensure that the software for all security systems and call logging are functioning properly at all times.
• Ensure that all shared network resources such as printers, plotters, scanners, CD writers, etc are in working order and liaise with administration to ensure all the appropriate back up stock of accessories and consumables are available for timely replacement.
• Assist staff with software problems and queries, including customizing and automating routine tasks using macros and other built-in features, and upgrade application software as necessary to ensure highest productivity.
• Change daily data backup tape and escalate failure incidents to the ICT Officer for remedial action.
• Collect and process antivirus status and logs from clients and servers for the monthly security status report.
KEY PERFORMANCE INDICATORS
Minimum Requirements
Education:
• Bachelors Degree in Computer Science or any ICT related Degree
Technical Competencies and Work Experience
• Two (2) years of IT support experience
• Ability to develop and implement work plans.
• Good judgment and ability to organize office work and prepare correspondence on own initiative;
• Team player with good interpersonal skills;
• Ability to work effectively with people of different national and cultural backgrounds;
• Ssystematic and efficient approach to work assignments with good judgment and problem-solving ability;
• Ability to work under pressure and work extra hours to meet deadlines;
• extreme attention to details;
• Ability to develop and implement work plans.
• Good judgment and ability to organize office work and prepare correspondence on own initiative;
• Team player with good interpersonal skills;
• Ability to work effectively with people of different national and cultural backgrounds;
• Ssystematic and efficient approach to work assignments with good judgment and problem-solving ability;
• Ability to work under pressure and work extra hours to meet deadlines;
• extreme attention to details;
Languages:
Working knowledge (level C) of the FAO official language used for communication within the country (English, French or Spanish) and working knowledge of the local language (Kiswahili) is required.
Selection Criteria
• Demonstrated skills in IT Support;
• Extent of computer Skills;
• Extent of both English oral and written communication skills, including ability to write reports;
• Availability for assignment and ability to travel to assigned locations
• Good knowledge of the UN working system or equivalent complex organization;
• Extent of computer Skills;
• Extent of both English oral and written communication skills, including ability to write reports;
• Availability for assignment and ability to travel to assigned locations
• Good knowledge of the UN working system or equivalent complex organization;
Office Management Skills:
Systematic, well structured and efficient approach to work assignments. Analytical ability, accuracy and consistency. Exercise diligence and care in dealing with records and expenditures.
Interpersonal Communications and Teamwork Skills:
The incumbent must possess a cooperative spirit, flexibility and openness to work in an international environment. Tact and courtesy. Ability to establish and maintain effective working relationships with people of different national and cultural background.
How to apply:
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No.FAO/05/2014 along with their current/detailed Curriculum Vitae and FAO Personal Profile Form (PPF) available http://www.fao.org/employment/irecruitment-access/en/. E-mail is the preferred means of receipt and the application should be sent to HR-Somalia@fao.org
Applications must be received by the deadline. Late applications will not be considered.
Only short listed candidates meeting all essential qualifications will be contac
