Department: Corporate Support Services
Division: Human Resources
Section: Human Resource Development and Performance Management
Reports to: Deputy Commissioner – Human Resources
Direct Reports:
Manager Performance Management
Manager Human Resource Development
Responsible for:
Ensuring a high performing organization centred on the delivery of quality customer service through training and development and performance management
Tasks and Outputs:
Participate in the formulation of the divisions strategies and objectives and oversee their implementation;
Lead the formulation of policies, operational guidelines, and procedures to optimise productivity;
Lead the identification of staff training needs and designing and coordinating training to cover KRA’s current and future needs;
Oversee the implementation of training programmes ensuring the envisioned return on investment for the Authority is realized;
Lead the implementation of the Authority’s performance management system ensuring there is adequate alignment between individual performance objectives and business objectives and performance;
Guide management in linking and cascading organisational objectives and goals to staff
performance score cards including the identification of KPI’s formulation, formulation of SLA’s and other key measures to track performance;
Ensure performance management is integrated with all HR processes including recruitment, training and development, talent management and reward management;
Spearhead the formulation of policies, guidelines and frameworks that will guide the management of performance within the Authority
Keep abreast of best practice and industry trends on learning and development and performance management and update practices accordingly;
Facilitate discussions with management to identify performance improvement initiatives and priority areas and continuously track current performance highlighting any areas of concern for immediate corrective action;
Establish tools, metrics, processes to track both individual and organizational performance, KPI’s, SLA’s and identify improvement areas to enhance productivity, quality and service excellence;
Lead the performance review processes and ensure staff comply with all procedures governing
the process;
Guide leadership in the management of non -performance;
Train and coach staff on the Authority’s values, desired behaviours, competencies to ensure these behaviours are understood, cascaded in the organization and become part of the organisational culture;
Regularly review the performance appraisal tools and processes and make any adjustments to facilitate a seamless process;
Coordinate and oversee the dissemination of information on performance to staff; and
Lead, guide motivate staff in the Section
Skills Required
Minimum qualifications
Bachelors Degree preferably in social Sciences / Human Resource Management / Business
A Master’s degree will be an added advantage
Higher Diploma in Human Resource Management
Membership to a professional body (IHRM)
Minimum years of experience
5-8 years’ experience gained in a managerial role or professional/technical capacity and relevant specialization
Competencies required for this role:
Strategic leadership and
management skills
Complex problem solving and judgement and decision making skills
Excellent communication and interpersonal skills
Organizational and administrative skills
Proficiency in MS Office packages
Ability to effectively manage change
Ability to build a cohesive work environment
Ability to engage stakeholders at all levels in the organisation
How to Apply
For more information and job application details, see; Kenya Revenue Authority Chief Manager – Human Resources Development and Performance Management Jobs
