Application Support Specialist Job in Nairobi

Specialist, Application Support
Sector: Information Technology
Location: Kenya
Employee Type: Regular
Employee Category: Full Time
Background / IRC Summary: The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future.
IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities.
Job Overview / Summary: The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC.
The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment.
The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position's purview.
The position will initially focus on configuring and supporting the newly developed and launched Budget vs Actual (BvA) system.
BvA is a management report that shows how much of a grant was spent, committed, and how much remains at the end of a month. In the near future, this position's portfolio will grow to include other applications.
Major Responsibilities:

Primary responsibilities include but are not limited to:

Provide L1 and L2 end-user support for BvA, GSC, and Finance systems

Produce any documentation necessary to facilitate usage of application; including user and admin guides

Generate reports to highlight any trends in usage and notable bugs

Assist project managers with administration of applications

Routinely test applications to ensure features are fully functionalJob Requirements:
Experience Requirements

Minimum of 2-3 years of IT and business/industry work

Knowledge and Skill Requirements

Strong written and oral communication and interpersonal skills

Strong sense of customer service

Working knowledge of applications being implemented

Works well with others in an integrated team environment

Fast and independent learner

Intercultural competence

Self-motivated and a problem solver

Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365

A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Preferred Additional Qualifications

Knowledge of French is a plus

Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience

Knowledge of Agile development methodology a plus

Experience with ServiceNow as an incident management tool a plusWorking Environment
The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site
Standard office work environment
How to Apply
For more information and job application details, see; IRC Application Support Specialist Job in Nairobi, Kenya