A) BASIC FUNCTION (SUMMARY)
The basic role of this position is to Provide MIS support services in Nairobi.
B) TASKS AND RESPONSIBILITIES
1. Help Desk Assistance
· Provide basic support on software and hardware (trouble shooting) in liaison with the Ass. MIS Officer and ensure all calls are logged.
· Install or assist in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
· Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
· Instruct users on equipment, software and information usage and management.
· Ensure anti-virus updates are made to all Desktop Computers & laptops in Nairobi.
· Install and ensure that all PC are loaded with CARE standard software and maintain standard configuration as stipulated in Care Somalia IT Policy.
· Provide ad-hoc direct user support where possible and escalate to next support level if need be.
· Assist the MIS officer in running and managing the helpdesk services.
2. Training
· Assist in conducting computer software training program for the CO as may be requested by the MIS Officer and Training Officer (Ensure staff are familiar with standard CARE software)
· Assist the MIS officer in conducting ad-hoc user training as may be requested by users.
3. Preventive Maintenance and inventory
· Carry out periodic preventive maintenance on all IT equipment in Nairobi office.
· Update the list of IT equipment in Nairobi office.
· Assist the Assistant MIS officer in dealing and following up equipment repairs and services with external vendors.
4. Other Duties
· Uphold and ensure the MIS standards and policy are adhered to at all times.
5. Perform any other relevant duties assigned by the supervisor
HOW TO APPLY:
Interested candidates who meet the criteria above are encouraged of to send their application letters and detailed CV to SOMRecruitment@care.org by 01st August, 2016. Please indicate the title of the position applied for as the subject line while applying.
CARE is an Equal Opportunity Employer Promoting gender, equity and diversity. Female candidates are strongly encouraged to apply. Our selection process reflects our commitment to the protection of children from abuse.
