The incumbent will spearhead the provision of counseling and other psychotherapeutic interventions to vulnerable and at risk refuge clients in emotional and psychological distress including those with mental health challenges impairing their normal functioning.
1.) Program Management
Ø Direct management of operations of the field office
Ø Direct supervision of all staff in the field office
Ø Implementing the strategic objectives at the field office and ensure strategic alignment for all activities in the field office
Ø Develop and implement project work plans for the field office
Ø Ensure appropriate scheduling of clients to the respective staff in the field office
Ø Ensure efficient case management, documentation and filing at field level
Ø Ensure adherence to HIAS policies, procedures, ethics, professional standards and best practices that bring in operational efficiencies and improve service delivery and client satisfaction
Ø Ensure all team members have clarity about their roles and responsibilities and that services are offered in a professional and timely manner and ethical standards are maintained
Ø Organize regular staff meetings in the field office
Ø Conducting performance appraisal for all psychosocial staff in the field office
2.) Provide Psychosocial Services
Ø Provide individual and group counseling services and other short term therapeutic services to refugees referred to the field office and keep continuous counseling notes
Ø Conduct psychological assessments and Mental Status Examinations and prepare and submit the reports to the PPM
Ø Ensure appropriate psychosocial assessment and diagnosis of all the psychological cases are in line with the DSM-V and ICD-10, WHO Mental Health Atlas among others
Ø Oversee counseling treatment programs and ensure the provision of technical assistance and training for clinical staff in order to establish and maintain appropriate treatment protocols resulting in the increase of the recovery of clients in line with national and international standards and guiding principles by UNHCR, IASC, SPHERE Project WHO among others
Ø Maintain a tracker for all assessments conducted at the field level.
Ø Ensure adherence to existing Standard Operating Procedures for all assessments and uphold integrity and confidentiality of the assessment process, ensuring that the Code of Conduct and the undertaking of confidentiality are signed by all those involved in the process.
Ø Review all social and psychological assessments reports generated by field staff and ensure they are forwarded to the psychosocial manager for further review and submission to UNHCR or others.
Ø Oversee provision of social assistance (FA, food, transport, clothes and other material assistance) and ensure adherence to finance SOPs
Ø Assist protection officers in organizing and mobilizing for committee meetings, dialogues and other activities.
3.) Reporting
Ø Responsible for timely, quality and comprehensive field reports, reviewing and analyses of all psychosocial assessments , SGBV reports and drawing out of emerging trends and issues to inform in program planning and decision making.
Ø Prepare and provide weekly, monthly reports and quarterly reports and data to the Psychosocial Manager highlighting office performance, progress against targets and client needs
Ø Prepare a success story quarterly for purposes of web updates and fundraising
Ø Ensure updated field office database
Ø Ensure up to date record keeping
4.) Coordination, Partnership and Networking
Ø Take lead in crisis intervention
Ø Develop and maintain partnership and network with external organizations and the government and keep a proper database
Ø Assess refugees in need of psychiatric care, refer for needed services in consultation with the PPM, monitor progress, and prepare file notes
Ø Follow up and monitor all referral cases and ensure timely turnaround of assessment reports and other interventions.
Ø Attend sector related forums as required
Ø Monitor use of resources for accountability and efficient use of the organizations resources.
Ø Proactively coordinate with the Psychosocial Program Manager to ensure active follow ups on accounts receivables
Ø Attend all relevant internal and external meetings
Job Specifications
· A minimum of a Master’s degree in counseling psychology or its equivalent from a recognized university.
Skills and Competencies
· Computer literacy a must with strong knowledge of ACCESS, EXCEL and WORD;
· Ideal candidate should have a keen awareness and a good knowledge of psychosocial issues and the complexities of working on these issues with a refugee population;
· Strong analytical and report writing skills and proven ability to conduct psychological assessments;
· Must have at least 3 years’ experience in providing counseling services to trauma survivors in individual and group settings in a multi-cultural environment. Experience with refugees an advantage;
· Experience in planning and implementing psychosocial project activities including facilitating individual and group therapy and training;
· Experience working with children and child therapy, with good knowledge of child rights and protection;
· Have group facilitation skills and experience;
· Have at least one year of training experience;
· Good team player with excellent cross-cultural interpersonal skills; proactive and able to work under minimal supervision while exercising diplomacy, flexibility and assertiveness;
· Ability to confront and discuss sensitive issues with respect and able to uphold high standards of confidentiality;
· No less than three years job experience in trauma counselling, preferably in the NGO sector. Knowledge of refugee protection and assistance a plus.
HOW TO APPLY:
If you meet the job specifications send your application letter and curriculum vitae torecruitment@hiasafrica.org by close of business Thursday 4th August 2016.
