Orange Money Training and Testing Manager (MFS) Job in Nairobi Kenya
Position: Training and Testing Manager - MFS
Region: Nairobi
Reporting to: Head of Product – Mobile Financial Services (MFS)
Range: R2L
Department: Orange Money
Role Purpose: Reporting to the Head of Product – MFS, overseeing the testing of products and services, as well as development of all training material for Mobile Money.
The role will be responsible for managing the testing of all product and services.
The Training & Testing Manager – MFS will also be responsible for continued monitoring of the knowledge levels within all channels.
Key Duties and Responsibilities
Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
Determines system utilization requirements by researching and testing systems.
Designs training manuals by identifying and describing information needs; using available software programs to develop the training material; submitting initial versions for review; revising and editing final copy.
Maintains safe and healthy training environment by following organization standards and legal regulations.
Conduct training classes ensuring train the trainer methodology is used to disseminate all training material into the channels.
Maintains quality service by establishing and enforcing organization standards.
Evaluates training by evaluating effectiveness of training to specific job applications.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contribute to team effort by accomplishing related results as needed.
Meet with system users, vendors and product team to understand the scope of projects.
Identifying business requirements for new products and ensure these are covered in the testing plans.
All testing must be completed with full project plans, including ;monitoring applications and software systems; stress testing;
performance testing;
functional testing;
scalability testing;
running manual and automated tests;
testing in different environments including all channels eg web and mobile resource planning;
Providing objective feedback to software development project teams.
Assist in resolving problems.
Designing tests to mitigate risk.
All finding must be presented to product team.
Trainer and Testing Manager needs to work on multiple projects at one time;
Undertake leadership of all training and testing activities.
Establish KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
Maintain strong ties and consistent communication with Marketing and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelinesAcademic / Professional Qualifications
3-5 years relevant experience in a managerial or specialist role within a Telecommunications or Financial Services environment, having being exposed to multiple disciplines.
Relevant experience in product operation role within a product development environment, having being exposed to product development processes and support.
Degree, B.com Marketing, Project Management commercial focus preferredProfessional Skills:
Project Management – experience with management of large project teams achieving deadlines
Customer focused – passionate about delivery of results to internal and external customers
Solid understanding of market, competitors, & customer
Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
Financial Management – develop and manage budgets, drive down costs wherever possible.
Strong leadership skills
Presentation and communication skills – superior, both written and oral. Experience in report writing.How to Apply
This position is opened to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 22nd July 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be contacted
