IOM Intern (Staff Travel) Jobs in Nairobi

I. Position Information
Vacancy Number: IOMKE/CFA/062/2016
Position title: Intern - Staff Travel
Position grade: Internship (remunerated)
Duty station: Nairobi, Kenya
Duration of Assignment: 6-9 months
Seniority band: n/a
Job family: Core Migration
Organizational unit: Operations
Position number: n/a
Subject to rotation: No
Reporting directly to: Movements Co-ordinator
Overall supervision by: Operations Officer
II. Organizational Context and Scope
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
III. Responsibilities and Accountabilities
Working under the overall supervision of the Operations Officer, and the direct supervision of the Movements Co-ordinator, the Intern will provide support to the Staff Travel Team.
He/She will work in close consultation with relevant partners and colleagues of the IOM Nairobi Country Office.
In particular he/she will

Make airline reservations using the Amadeus reservation system in accordance with staff travel regulations.

Provide efficient service to staff by advising on availabilities, best routings and air fare information as per carriers with which IOM has agreements.

Confirm bookings with staff and provide detailed itineraries and electronic tickets where applicable.

Provide relevant information to staff (e.g. vaccination and visa requirements) and update travel logs and reports.

Maintain and update continuously client files.

Make entries into IOM data base as required following the Standard Operating Procedures (SOPs).

Update pre-flight files ensuring all necessary documents are requested for and included in the file.

Track all staff travel bookings and ensure required information is updated in the various travel management tools.

Perform any other duties that may be assignedIV. Competencies
The incumbent is expected to demonstrate the following technical and behavioural competencies:
Behavioural

Accountability

Accepts and gives constructive criticism

Follows all relevant procedures, processes, and policies

Monitors own work to correct errors

Client Orientation

Establishes and maintains effective working relationships with clients

Keeps clients informed of developments and setbacks

Continuous Learning

Contributes to colleagues' learning

Demonstrates interest in improving relevant skills

Communication

Actively shares relevant information

Writes clearly and effectively, adapting wording and style to the intended audience

Listens effectively and communicates clearly, adapting delivery to the audienceProfessionalism

Masters subject matter related to responsibilities

Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation

Persistent, calm, and polite in the face of challenges and stress

Treats all colleagues with respect and dignity

Works effectively with people from different cultures by adapting to relevant cultural contextsTeamwork

Actively contributes to an effective, collegial, and agreeable team environment

Gives credit where credit is dueTechnical

Basic Knowledge of Computer Reservation System Preferably Amadeus or Galileo

Basic Fare Search and Quotation Skills.V. Education and Experience

Advanced IATA Diploma or equivalent qualifications

Basic work experience in Airline or Travel Agency.

Excellent communication and analytical skills.

Good knowledge of Computer skills; MS Office (Outlook, Access and Excel),

Able to work independently in stressful conditions, dynamic and results driven.

Must have a Certificate of good conduct.VI. Personal Development
The incumbent will acquire technical knowledge in the area of airline reservations, and acquire understanding on policies and procedures associated with airline reservations operations from an international organization’s perspective and will gain in-site experience in working in an international multi-cultural environment, with an intergovernmental organization.
VI. Languages
Required: Fluency in both written and spoken English and Kiswahili.
Mode of Application
Submit cover letter and CV, including daytime telephone and e-mail contact to:
International Organization for Migration (IOM),
Human Resources Department,
and send via e-mail to hrnairobi@iom.int.
Closing Date: 28 June 2016.
Only Shortlisted Applicants will be contacted.
Note
No Fee: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.