International Organization for Migration (IOM)Position Title: ICT Assistant
Vacancy No: IOMKE/SVN/065/2016
Duty Station: Nairobi, Kenya
Classification: General Service Staff, Grade G5
Type of Appointment: Special Short Term, Six months with possibility of extension
Estimated Start Date: As soon as possible
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Context: Under the overall and direct supervision of the Information Technology Officer in Nairobi, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the mission.
Core Functions / Responsibilities:
Implementation, management and maintenance of Information Technology and Communication services and network.
Provide onsite support to the above mentioned systems and services.
Installation, configuration and upgrading Servers, Backup systems, desktop and laptop computers and software used in the mission.
Maintain communication systems/equipment including, mobile lines, PABX, VOIP and other sat-phones, Internet access and all other communication related matters.
Ensure data and system integrity by setting up and administrating ICT security systems: anti-virus, backup routines, access controls, firewall and physical security.
Provide appropriate ICT training to all users in the mission.
Assist in the design of database systems and applications as required by local specifications and providing technical support to users.
Follow IOM ITC Standards and liaise with IOM ICT departments in Manila for the installation and running of VPN-access to the WAN.
Maintain regular updates to the technical documentation for the voice and data networks.
Maintain/follow up appropriate maintenance contracts for all ICT equipment.
Maintaining necessary documentation for system maintenance and support procedures.
Perform such other duties as may be assigned.Required Qualifications and Experience
Education
University degree or Higher in MIS/Computer Science/Telecommunications/ Engineering or a related field from an accredited academic institution with three years of relevant professional experience; or
High School/Certificate in the above fields with five years of relevant professional experience.Experience
A holder of relevant certification especially A+, N+, Microsoft Certifications and CCNA will be an advantage;
Ability to develop and maintain databases using MS Access, Visual Studio and/or SQL 2005 or higher will be a definite advantage;
Experience in managing computer networks preferably Windows 2008 Server and Client;
Knowledge on the use of messaging systems i.e. MS Exchange and hands-on support for MS Office products;
Excellent verbal and written communication/management reporting skills;
Ability to follow instructions and implement policies and procedures from his/her supervisor;
Ability to prioritize, organize and manage a large and diverse workload under pressure;
Ability to work and contribute as a team member in systems implementations;
Ability to work under minimal supervision.
Languages: Fluency in English and Kiswahili is required.Required Competencies
Behavioural
Accountability - Takes responsibility for meeting commitments and for any shortcomings
Client Orientation - Identifies the immediate and peripheral clients of own work
Continuous Learning - Contributes to colleagues' learning
Communication - Listens effectively and communicates clearly, adapting delivery to the audience
Creativity and Initiative - Proactively develops new ways to resolve problems
Leadership and Negotiation - Convinces others to share resources
Performance Management - Provides constructive feedback to colleagues
Planning and Organizing - Sets clear and achievable goals consistent with agreed priorities for self and others
Professionalism - Masters subject matter related to responsibilities
Teamwork - Actively contributes to an effective, collegial, and agreeable team environment
Technological Awareness - Learns about developments in available technology
Technical - Anticipates and prepares response to changing IT needs of the relevant organizational unitOther
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered.
In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Submit cover letter and CV, including daytime telephone and e-mail contact to:
International Organization for Migration (IOM),
Human Resources Department,
send via e-mail to hrnairobi@iom.int.
Closing Date: 30 June, 2016
Only Shortlisted Applicants will be contacted.
Note
No Fee: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
