Purpose
Reporting to the Senior Manager, E-Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure seamless service.
Key Responsibilities
- Provide technical support for existing e-Channels systems and implementation of related projects.
- Contributing to an excellent customer experience by ensuring proper implementation and availability of electronic banking channels.
- Troubleshoots and provides technical support for electronic channels.
- Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Handles complex calls/solutions that require analysis and research. Works on multiple projects as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.
- Enhance and develop new channels
- Provides in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.
- Ensure compliance of SLAs with system vendors
- Develop, Test and implement Business Continuity plans for electronic channels
- Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
- Avail tools to generate daily reports on prior day performance to send out to different business units
- Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
- Execute project plans (follow best practices in project management).
Qualifications and Requirements
- A University degree in Information Technology or Computer Science from a recognized university. IT system qualification is preferred.
- Master’s degree an added advantage.
- Certification in Oracle Database management, Linux, MySQL, JBOSS Required.
- Programming skills preferably JAVA, .NET
- POS programming and switch implementation as added advantage.
- At least three (3) years working experience with electronic channels.
- Demonstrate high integrity.
- Team player with ability to work long hours.
- Innovative and creative use of technology to solve problems.
- Good data analytical skills, both financial and non-financial.
- Training in Risk management.
- Good communication, planning and organization skill.
The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by Aug. 7, 2015.
Only short listed candidates will be contacted.
JOB REF: IT 08/2015
