IT Application Support Officer (2 posts)

JOB TITLE: IT Application Support Officer

TEAM/PROGRAMME: Information Technology

LOCATION:Kenya

GRADE: 4

POST TYPE:National

CHILD SAFEGUARDING: Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

ROLE PURPOSE:

As the IT Applications Support Officer, you will be the main driver of IT business process improvements primarily in the Financial management systems (Agresso) and Total Inventory Management (TIM). You will be responsible in defining functional requirements from interactions and as well as data gathering from users. You will engage closely with the centre, in London, in proposing solutions, driving implementation, changing and leading continuous improvement for within reporting areas. You are expected to work closely with other members of the regional team to help prioritise issues/responses to the country offices.

You will provide first and second line support to country teams in building their capacity to support themselves.

You must be articulate and comfortable with a role covering a variety of country offices, whilst working closely with high-intellect stakeholders. To thrive in this role, you must be highly driven and a self-starter. Training and support will take place in a number of complex countries that Save the Children operates in and you should be willing to travel to such locations.

SCOPE OF ROLE:

Reports to: Senior FMS System Administrator, and working closely with other departments

Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya. In Feb 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own. Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Turkana and Wajir and we work through partners in many other parts of the country. We employ nearly 300 staff and will have an operating annual budget in 2015 of approximately US$20-25 million.

Staff directly reporting to this post:N/A

KEY AREAS OF ACCOUNTABILITY:

Globally and Regionally contribute as a member of a 21st century Save the Children organization:

• Strategic development and delivery of SCI International Programmes objectives in line with Save the Children mandate, strategy and theory of change
• Meeting the servicing requirements of Members and their donors through first class customer service and collaborative working
• Improving outcomes for children by contributing to the delivery of: Save the Children’s strategy, global initiatives and growth targets
• Contribute to building a new organisation – fit for the future and harnessing the extraordinary engagement, diversity, talent and commitment of our people
• Creating an environment of continuous learning where staff are encouraged and supported to grow and develop and are willing to be held accountable for their commitments
• Role modelling and supporting the development of an organisational culture that reflects our values, our dual mandate and promotes accountability and high performance

Reporting, streamlining and analysis provision of the financial performance.

• Provide 1st and 2nd level forthe financial management , effort reporting, and/or warehousing systems to ensure calls are responded and resolved in accordance with Service Level Agreements.

· Lead on embedding 1st level Business Systems support expertise and knowledge in Country Offices to ensure that COs are able to improve self-sufficiency (i.e. resolve issues before logging).

· Provide follow-up end user training & support to Country and Regional Office staff

· Provide feedback to the Global IT Application Support Team (London) on end user training materials to ensure that they continue to meet Regional & Country needs

· Contribute to defining/ identifying functional improvements required for Agresso and/or TIM

· Optimize use of Agresso and/or TIM in the country programmes by increasing use in the Sub Offices

Supporting the full spectrum

· Role model and support the development of an organisational culture that reflects our values, our full spectrum and promotes accountability and high performance

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

· Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

· Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

· Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

· Widely shares their personal vision for Save the Children, engages and motivates others

· Future orientated, thinks strategically and on a global scale

Collaboration:

· Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters

· Values diversity and different people’s perspectives, able to work cross-culturally

Creativity:

· Develops and encourages new and innovative solutions

· Cuts away bureaucracy and encourages an entrepreneurial approach

Integrity:

· Honest, encourages openness and transparency, builds trust and confidence

· Displays consistent excellent judgement

AND EXPERIENCE

• Minimum of 3 years’ experience working with IT and Financial Systems.
• Experience working with Microsoft products like SharePoint, SQL etc.
• Strong networking and communication skills will be needed, as the role will require close liaison with other departments.
• Experienced trainer with track record of training delivery in a complex global organisation
• Experience of providing end user support, including call logging, call resolution, updating knowledge base/FAQs etc…
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Strong results orientation, with the ability to challenge existing mindsets
• Exposure to the non-for-profit sector and/or developing countries is preferred
• Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in
• Fluency in writing and speaking in English.

For more details visit the link http://kenyanjobs.blogspot.com/2015/08/application-support-officers.html

HOW TO APPLY:

If you meet the requirements, please send your detailed CV together with a cover letter indicating your salary expectations and current contacts of three referees including immediate supervisor addressed to :

Human Resources Director, Save the Children International emailkenya.jobapplications@savethechildren.org not later than 9th September 2015 .

Quote the job title on the subject line.

Only shortlisted candidates will be contacted.

Save the children recruitment and selection procedures reflect our commitment to equal employment opportunities and the protection of children from abuse.