Regional IT Director (East Africa Region) Job

World VisionRegional IT Director, East Africa Region
Reference: 1296 - 17G18013
Location: Nairobi, Kenya
Purpose of Position:

Provide IT leadership in the region and align the IT strategy to enable the ministry and contribute to its effectiveness, quality and accountability in achieving strategic business goals.

Provide a strategic interface between business and IT, engaging stakeholders, managing relationships and understanding business requirements to align technology solutions and services to enable the achievement of short and long term business objectives in the region.

Accountable for end to end delivery of IT services in region, leveraging the IT governance framework, that defines the working relationships and sharing of IT resources in the global IT organization, for the delivery of technology solutions and services to ensure business and customer satisfaction.

Provide leadership to the IT resources in the region, fostering a team environment, identifying, nurturing and developing talent, driving performance improvement and creating experiences that motivate, stretch and celebrate the capacities of the resources in achieving results.Key Responsibilities:
Leadership & Strategy:

Provide IT leadership in the region.

Align IT strategy to enable the regional business strategy.

Trusted advisor and partner to the business.

Member of advisory board for the prioritization of IT initiatives in the region.

Owns regional IT operating plan (ROP).Engagement / Relationship Management:

Establish and maintain a strategic and positive relationship with business stakeholders.

Proactively serves as the primary point of contact from IT for business leaders and key stakeholders, enabling business to leverage WV IT technical and leadership capability.

Understand business context, strategy and plans, identifying customer requirements and unmet needs.

Maintains awareness of changes to the organization (s) strategy, goals and processes to ensure requirements appropriately reflect the needs of the organization(s).

Facilitates changes in services required/provided when necessary.

Analyzes technology trends to determine impact to the achievement of organization(s) goals.

Lead business through the demand management process for new requests and maintain visibility of the regional demand pipeline.

Negotiate Service Level expectations based on customer requirements and in accordance with the WV IT standards.

Advises on options, risks, costs versus benefits, and impacts on products, business processes and system priorities.

Works with business stakeholders in the identification and evaluation of risks associated with business decisions and supports the development of risk mitigation plans.Customer Satisfaction / Service Fulfilment:

Accountable for end to end delivery of IT services in the region according to SLAs.

Owns regional IT performance metrics for measuring and reporting how IT services are meeting service level expectations.

Owns customer satisfaction metrics for measuring and reporting how IT services are meeting customer expectations.

Manages customer expectations.

Owns Voice of Customer feedback loop for gathering customer input to drive customer satisfaction and service improvement.

Works with the business to validate that expected business outcomes are realized - return on investment (ROI).People Leadership:

Accountable for the performance of the IT resources in the region.

Set performances objectives, individual development plans and conduct annual performance reviews.

Drive performance improvement targeting specific identified areas of development.

Build trust-based relationships that foster a team environment and a team that lives the WV IT culture.

Create experiences that motivate, stretch and celebrate the capacities of resources in the region.

Coach, guide and mentor IT team in the region.Knowledge, Skills & Abilities:

Bachelors degree in Computer Science, Information Systems, Information Technology, Business Administration or other related field, or equivalent work experience.

Requires leadership, business knowledge, negotiation skills and experience/in-depth knowledge of IT infrastructure operations and/or software implementation and support across multiple countries.

Requires demonstrated ability to launch and deliver one or more IT project(s) across multiple countries on time and within budget.

Typically requires 10 15 years of IT experience, 5-7 years of experience in the areas of IT leadership, project management, process engineering or solutions management.

Requires experience in managing teams and building relationships with people at a variety of levels.

Willingness and ability to travel domestically and internationally, as necessary.

Industry certifications from Microsoft, Cisco, CoBIT, ISACA, PMI, etc.How to Apply
Click here to apply online Regional IT Director, East Africa Region
Application Deadline Date: 11-Sep-15