CHIEF OF GLOBAL QUALITY MANAGEMENT
Job Title: Chief of Global Quality Management Department: Administration
Reports to: The Bureau Chief, Africa
Position Summary: The Chief of Global Quality is responsible for clinical supervision and leadership of clinical providers in the 4 bureaus. He/she is also required be experienced in assessing clinical competence and current best practices that will ensure quality of care delivered in all sites is maintained. The Chief of Global Quality is also responsible for oversight of the Quality of care team support structure
ESSENTIAL JOB RESPONSIBILITIES/FUNCTIONS TO INCLUDE BUT NOT LIMITED TO: Leadership responsibilities: • Lead and ensure establishment of Medical Executive Committees in each bureau and actively participate in medical leadership activities. • Coordinate treatment and care programs including monitoring of the implementation of medical programs, client enrollment and utilization of resources with Bureau level teams • Provide oversight of other senior medical directors at Bureau level and evaluation of their job performance • Participate in the selection, training, orientation and support assignment of medical staff.
• Develop standard of performance, evaluate performance, and initiate or make recommendations for improving performance of medical executive committees and senior medical directors. • Review performance of medical programs to ensure quality of care and efficient use of resources. • Participate in recruitment and retention activities for professional staff • Ensure compliance with regulatory agency requirements • Ensure integration of HIV related services with the medical and prevention departments and coordinate with other department/services in a manner that fosters a collaborative environment for teamwork • Collaborates with other executive leaders including bureau chief, global executive committee and senior management to strategize and ensure AHFs mission and goals are achieved • Serves as a resource for the vetting, development and implementation of new projects / programs that will enhance quality of care • Lead and provide direction for efforts that will ensure top performance by each bureau and country program in the medical and prevention programs • Develop and implement communication strategies that inform, promote information exchange. Promotes information sharing, benchmarking, and best practice identification across the system
• Develop standard of performance, evaluate performance, and initiate or make recommendations for improving performance of medical executive committees and senior medical directors. • Review performance of medical programs to ensure quality of care and efficient use of resources. • Participate in recruitment and retention activities for professional staff • Ensure compliance with regulatory agency requirements • Ensure integration of HIV related services with the medical and prevention departments and coordinate with other department/services in a manner that fosters a collaborative environment for teamwork • Collaborates with other executive leaders including bureau chief, global executive committee and senior management to strategize and ensure AHFs mission and goals are achieved • Serves as a resource for the vetting, development and implementation of new projects / programs that will enhance quality of care • Lead and provide direction for efforts that will ensure top performance by each bureau and country program in the medical and prevention programs • Develop and implement communication strategies that inform, promote information exchange. Promotes information sharing, benchmarking, and best practice identification across the system
Clinical and Quality of care responsibilities • Maintains clinical activity by full participation in departmental clinical workload • Models and provides leadership for delivery of excellent services and ensures the successful implementation of effective strategies and approaches that will improve quality of care • Works with Medical Staff departments to establish and implement quality standards of care for patient services. • Works with physicians and administration to identify key changes/ new research that will enhance the quality of care and develop plans and strategies to address trends. • Provides service, guidance, and promotion of quality standards through audits, peer review, quality management, and education initiatives. • Responsible for overseeing the quality management and quality improvement programs for healthcare facilities • Directs quality assurance and compliance functions • Ensures that policies and initiatives are efficient, meet patient expectations and are updated to reflect patient needs and the organizations goals • Deals with clinical systems problems, identifying cause and developing action plans for effective resolution of issues • Plays a key role in decision-making processes regarding new medical procedures/devices / technologies being planned by various country programs. • Monitors development and implementation of standards for equipment, supplies, procedures and technology utilization/purchase • Actively engaged in the implementation of electronic medical records • Stays involved with, and chairs, the Quality management meetings • Coordinates Joint Conference Meetings between the Medical Staff and across bureaus • Reviews and makes recommendations on requested clinical capital budget items. • Sets and implements standards for quality/health and safety in the workplace • Works with implementing staff to establish procedures, standards, systems aimed at continuously improving quality of care
QUALIFICATIONS: • Bachelor’s degree in human Medicine and Post graduate degree in Internal Medicine or Public health • At least 10 years post residency (not including fellowship training) clinical experience in internal medicine or internal medicine subspecialty. • Valid Medical License • A demonstrated track record of superior performance in physician leadership roles; a background should have been gained ideally in an health system or major medical group that is recognized for excellence in clinical care • Clinical leadership skills in quality management, clinical effectiveness and outcomes, clinical staff development, case management, clinical protocol development. • Clinical competence and track record as a practicing physician. • Demonstrated management, leadership and executive capabilities. Enjoys working as a member of a cohesive team, and is good at doing so • The capacity to credibly represent the diverse components and interests of the organisation • Significant understanding of and experience with performance improvement and quality management programs • Ability to teach and educate and to articulate positions effectively. Excels in effective coaching and counseling of employees, as well as definitive mentoring skills
KNOWLEDGE, SKILLS AND ABILITIES • Must maintain CME to meet institutional and licensing requirements • Must have sufficient clinical knowledge and experience to monitor and assess clinical competences and practices. • Must have interpersonal skills to deal harmoniously with a large number of staff across different countries and cultures • Must have demonstrated ability to meet responsibilities of the position. Computer Skills • Proficiency in MS Word, MS Excel, MS PowerPoint Language Skills Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints in English.
Mathematical Skills Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs. Reasoning Ability Highest Skills: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) and its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Other Skills & Abilities/Qualifications • Excellent interpersonal and written communication skills • Sensitivity to issues surrounding HIV and AIDS. • Demonstrates flexibility and willingness to provide coverage at other AHF sites upon request. Certificates, Licenses and Registrations
Mathematical Skills Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs. Reasoning Ability Highest Skills: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) and its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Other Skills & Abilities/Qualifications • Excellent interpersonal and written communication skills • Sensitivity to issues surrounding HIV and AIDS. • Demonstrates flexibility and willingness to provide coverage at other AHF sites upon request. Certificates, Licenses and Registrations
How to apply:
Please submit all qualifying CV's with job title and complete salary history to:
