NETWORK INFRASTRUCTURE QUALITY AND SUPPORT ANALYST
THE POSITION
Reporting to the Network Systems Manager, this position will be responsible for management and quality assurance appraisal of network infrastructure support and delivery throughout the KCB Group corporate network.
KEY RESPONSIBILITIES
• Implementation of network solutions and services to support business growth in terms of business outlets
• Accurate management of Network Infrastructure assets inventory and firmware licensing compliance.
• Gathering, analysing, and reviewing, of various network infrastructure performance and audit reports for trend analysis and reporting analytics.
• Implementation of methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
• Management of network devices to reduce threats of external and internal attacks
• Development and application of industry standards and best practices to network installations
• Management and monitoring SLAs with network services vendors
• Performance monitoring of the Enterprise Wide Network infrastructure
THE PERSON
• Must have Bachelor’s degree from a recognized university on computer Science or related field
• Must be a CCNA (Cisco Certified Network Associates). Possession of additional IT certification e.g. CCNP, CISA, CCSP, Project Management, ITIL will be a definite advantage
• A minimum of 3 years’ experience in Information Technology with hands on experience in Local and Wide Area Networks.
• A minimum of 2 years working experience with IP telephony systems.
• Demonstrate in-depth understanding of broad range of Wide Area Network Technologies such as VSAT, Wireless Radio, Digital lease lines and fiber optic networks
• Good understanding of emerging trends in the industry and possible improvements in corporate data and voice networks.
• Proven skills in configuring security perimeter firewalls, IPS systems, and advanced security configurations on Cisco Devices.
• Demonstrate in depth understanding of troubleshooting skills and resolution of Network infrastructure issues.
• Demonstrate understanding of the Bank’s IT Policy and Procedures
• Strong networking and interpersonal skills
• A results driven “team player”, personality with a willingness and ability to work in a dynamic working environment
• Excellent planning and organizing skills
• Excellent customer service
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by June 6, 2014.
Only short listed candidates will be contacted.
JOB REF: IT 10/2014
