Title: Support Technician
Location: Nairobi, Kenya
Start Date: ASAP
Reporting to: Technical Operations Manager
Responsibilities Include:
Monitoring and Managing M-KOPA’s local network
Providing first level support to network users on such issues as internet connectivity, printing and other basic computer issues
Providing first level support for our applications to in-house users
Tracking and updating user tickets and ensuring they are handled in a timely manner
Escalating technical issues as need arises and following up to ensure timely resolution
Willingness to work night shifts that may also cover weekends and holidaysSkills & Experience
Solid understanding of networking, both on the software and hardware end
Ability to fix basic issues on computer hardware
Solid Operating System troubleshooting skills (both Linux and Windows)
Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
1 – 2 years’ experience providing user support
Strong analytical and problem solving skills with an attention to detail
Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities
A results oriented individual who thrives working in a fast paced environment
Excellent interpersonal skills with a willingness to go the extra mile to assist other team members
Strong verbal and written communication skills
CCNA certification will be considered a plus
MCSE certification will be considered a plusA generous and competitive remuneration package will be offered to the successful candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@m-kopa.com with the subject “Support Technician.”
