IT Network Administrator Job at World Vision Kenya

Group: Support Services Group
Location: National Office
Reports to:ICT Manger
Provides supervision to: Regional IT Officer (Matrixed)
Grade Level: 15
Financial Authority / budget: None

Purpose of the position:
IT Network Administrator is responsible for planning, design, installation, configuration, upgrade, optimization and maintenance of global IT network solutions and platforms. 

Strategy

• Strategizes designs and manages the operation of the platform or project under Network/Telecom responsibilities which includes national platforms and projects.
• Development of Network/Telecom strategy aligned with business and IT strategies.
• Management of Network/Telecom operations for national platforms and projects.
• Conducts technical research on network / telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

Project planning 

• Conducts short- and long-term planning to meet business requirements.
• Reviews network schematics, diagrams, and other program documentation to assist with development and preparation of cost estimates.
• Short- and long-term plans for Network/Telecom systems that meet business needs.
• Contribution to cost estimate development.

Design/Develop

• Works with client teams to gather requirements.
• Leads, creates, and collaborates with cross functional teams to come up with build design documents that can be implemented.
• Determines requirements impact on existing architecture, work processes and systems.
• Ensures proper communication/ review of requirements and integration for impacted areas.
• Participates in technical design review of applicable national projects.
• Explains to non-SME's how the proposed solution will support their requirements.
• Requirements and design for Network/Telecom solutions meet the needs of the business.
• Buy-in for proposed solutions.
• Contribution to technical design reviews.

Administration

• Plans and validates the installation, configuration and maintenance of network architecture such as WAN and LAN.
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Works with other technical staff to ensure connectivity and compatibility between systems.
• Certifies the functionality of telecommunications components and services.
• Network/Telecom system hardware and software components meet the needs of the business.
• Network/Telecom system hardware and software maintained to provide the highest level of availability and performance of systems to users.
• Software or hardware modifications implemented to resolve issues.
• Network/Telecom upgrades and components meet the needs of the business.
• High quality and effective monitoring/administration and security levels of Network/Telecom systems

Security

• Assesses service performance risks and assists development of contingency plans.
• Ensures security procedures are applied.
• Responsible for the security operation of the platform under his responsibility.
• Analysis and identification of performance risks and plans for mitigation.
• Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/ administration tasks and enhance security levels

Telecoms

• Configures and maintains routers, switches and hubs for the enterprises’ telecommunication network.
• Plans, updates and validates voice network configurations.
• Coordinates the deployment of new telecommunications components and services with the client and support teams.
• Certifies the functionality of telecommunications components and services.
• Ensures capacity planning is performed according to specifications.
• Develops and implements strategies to identify future client and technology bandwidth and capacity needs.
• Telecom system hardware and software components meet the needs of the business.
• Analysis and resolution of Telecom issues.
• Development and implementation of strategies to address future client and technology bandwidth and capacity needs

Audio and Video conferencing

• Accountability for the entire life cycle of solutions assigned, including architecture, design and implementation. 
• FCAPS MANAGEMENT (Fault, Configuration, Accounting Performance, and Security):
• Analyzes network activity and network problems to discover and prevent systematic errors.
• Recommends network design changes/enhancements for improved systems availability and performance.
• Analyzes facilities bandwidth requirements and system interdependencies.
• Develops capacity planning models.
• Assesses network performance to ensure that it meets the present and future needs of the business.
• Provides network performance planning recommendations to senior management.
• Network/Telecom systems availability and performance meets the needs of the business.

Business Continuity

• Designs and assists in the development of a comprehensive disaster recovery plan.
• Assists in the development of disaster recovery plans with service providers and network carriers.
• Ensures disaster recovery plan testing activities are performed and technical criteria are met.
• Ensures readiness of enterprise-wide network /telecommunication plans.
• Development of a comprehensive disaster recovery plan

Vendor Management

• Works with vendors to resolve network / telecommunications problems.
• Assists in negotiation efforts for contracts with external vendors or individuals.
• Ensures that external parties are adhering to contract requirements.
• Evaluates services provided by vendors and recommends changes.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Network/Telecom problems resolved quickly.
• Contribution to development of vendor contracts to ensure alignment to business needs.
• Evaluation of vendor service to ensure compliance with requirements and agreed to service levels (SLAs).
• Ensures invoices are accurate and discrepancies resolved, if required.

Customer Support

• Provides support for connectivity or related network/ communication issues for the user community.
• Provides documentation, training, and guidance for computing system clients and programmers.
• Provides responsive support for problems found during normal working hours as well as outside normal working hours.
• Issues resolved in a timely manner.
• Computing system clients and programmers receive required support through documentation, training and guidance.
• Issues diagnosed and resolved with minimal disruption in service to users.
• Provides Level 2 support.
• Troubleshoots, diagnoses, and resolves problems.
• Documents problems and resolutions for future reference.
• Resolves and consults on the most complex issues especially dealing with zero outage.
• Issues diagnosed and resolved with minimal disruption in service to users.

Policies, Procedures and  Standards

• Supports and helps establish systems environment standards.
• Defines procedures for user access to systems environment. Maintains system operating procedures and documentation.
• Compliance to established policies, procedures and standards

Core Capability

Achieving Capabilities

• Achieving quality results and service
• Practicing accountability and integrity
• Communicating information effectively

Thinking Capabilities

• Thinking clearly, deeply and broadly
• Understanding the Humanitarian industry
• Understanding WV’s mission & operations
• Practicing innovation & change

Self-managing Capabilities

• Demonstrating Christ-centred life and work
• Learning for growth and development
• Maintaining work/life balance

Relational Capabilities

• Building collaborative relationships
• Practicing gender & cultural diversity
• Influencing individuals & groups

Other Competencies/Attributes:

• Fast thinker and able to make rational decisions even under pressure
• Fast learner and always a step ahead in terms of IT security
• Team Player
• Committed person
• Able to communicate effectively
• Must be a committed Christian, able to stand above denominational diversities.
• Attend and participate/lead in daily devotions and weekly Chapel services. 
• Perform other duties as required.

Relationships:

• IT Manager:  Direction, supervision, Strategic guidance, leadership and consultation.
• IT Systems Administrator: Joint planning, consultation

Qualifications:  Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

• Bachelor’s degree in Computer Science, Telecoms, Information Systems, or other related field. 
• Requires 5 – 7 years of relevant networking work experience.
• CCNP or equivalent experience.
• Excellent working knowledge of WAN & LAN technologies.
• Good working knowledge of Microsoft Windows Operating Systems configuration and administration
• Excellent communication and inter-personal skills.  Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Customer-focused.  Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively
• Excellent time-management skills.  Able and willing to meet deadlines.
• Ability to work in, and contribute to, team building environment
• Must be willing to travel to various locations in Kenya, and to live under harsh conditions
• Must be able to speak, understand and write fluent English
• Willingness and ability to travel domestically and internationally, as necessary.

Working Environment / Conditions:

• Work environment:  Office-based with frequent travel to the field
• Travel: 10% Domestic/international travel is required. 
• On call:  Yes 

All application letters and detailed CVs together with names of three referees should be addressed to The Director, People & Culture, Email: recruit_kenya@wvi.org to reach us not later than   March 26, 2014. Must put job title as the subject. Only short-listed candidates will be contacted.

 World Vision Kenya neither uses employment agencies nor does it charge money for recruitment, interviews, or medical checks.

 World Vision is a child focused organization and upholds the rights and wellbeing of children. Our recruitment and selection procedures include screening and background checking for child abuse related offenses.  World Vision is an equal opportunity employer.