M-PESA PRODUCT DEVELOPMENT MANAGER

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

M-PESA PRODUCT DEVELOPMENT MANAGER

FS - MPDM -March 2014
We are pleased to announce the following vacancy in the M-PESA Product Development and Operations Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-M-PESA Product Development, the job holder is responsible for ensuring the goals of the M-PESA Incident Management process are achieved. The main objective is to restore normal service as soon as possible based on customer perspective.

The successful candidate will be responsible for;

• Project Manage the delivery of new functionality, features and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
• Continuous input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
• Provide 2nd level Product Support to Customer Care, Operations, Finance and other internal Sections on functionality issues;
• Work with the external and internal technical teams to ensure efficient resolution of all system issues i.e. VF, IBM, SFC Technical Team;
• Responding to all input regarding unplanned service interruptions;
• Continuous input to the local M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
• Proactively research & investigate functionality suitable for the local market and discuss with key stakeholders to obtain buy-in;
• Transfer system knowledge to internal Customers on new features;
• Provide weekly progress reports, Management performance reports and ad-hoc reports ;
• Provide guidance to other teams as may be required.

The ideal candidate will possess:

• Bachelor’s Degree in a technical Field ( preferably IT/Computer Science/Telecommunications);
• Project Management Certified – PMP / PMI or equivalent;
• Work experience in a technical field to Line Management or Senior Engineer level;
• Experience in managing multiple projects simultaneously; from start to finish; of a 6 – 12 month duration; which have impact across a company; which have an impact on customers; which have an impact on the revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
• Attention to detail with good organizational, planning, report writing and presentation skills;
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
• A proven team player with excellent communication and interpersonal skills.

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Tuesday 1st April, 2014.
Head of Talent & Resourcing
Safaricom Ltd Nairobi
via E-mail to hr@safaricom.co.ke