Oil & Gas Control Tower Manager

Responsibilities:

To ensure that the company provides the best service level for customer satisfaction.

Measure and analyze operations performance (KPI and/or internal indicator) and report it directly to the management

Calculate pre-defined Key Performance Indicators (KPI), collect root cause failure, prepare corrective actions and communicate the same to the operational department

Proactively define and suggest contingency plans to clients in order to avoid threats (bring forward/ postpone delivery)

Monitor all tasks and ensure all steps of the monitoring Process are respected (E.g.: Inform client in case of strike, riot, congestion)

Get involved in all issues impacting operations of customer shipment and liaise closely with department/ person in charge to get the latest progress.

Organize Weekly meetings to review KPI, Achievement, pending issues, corrective action progress, Payment follow up, collect client expectations and outbound forecast

Collect information from operation department, monitor shipment status corrective action progress and communicate it to the client and Management

Constantly stay aware of new solutions (routing, clearance process) all potential risks impacting operations negatively and share information with the department involved and the client.

Suggest optimization of supply chain process and IT systems

Transmit to Warehouse manager: Pre alert of arrival/ Forecast planning / Outbound forecast

Participate in monthly inventory stock take and publish the audit result

Follow up with Finance department on client invoices and payment status and assist them on solving the issues raised.

Liaise with Quality and Operations department and ensure current processes are followed and if necessary suggest an Audit to determine the root cause or publish/modify new SOP (standard Operational Process)

Ensure new process are respected and remain PIC or department in charge if necessaryProfile:

Oil & Gas Operations Management qualification or any such relevant course qualification

Minimum of three years’ experience in logistics (preferably dealing with oil & gas shipment and processes.

A graduate with a Degree in business management , oil and gas or any other related degreeSend your application to felix.mulwa [at] bolllore.com