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Monday, April 25, 2016

CLIENT SERVICES MANAGER, KCB CAPITAL

by Unknown  |  at  10:26 AM

The Position
Reporting to the Head of KCB Capital and working closely with the Head of Brokerage. The role involves building relationships and providing clients with value add solutions using a vast array of Investment Banking Products.
Key Responsibilities
  • Develop a partnership clients.
  • Develop a client retention and deal origination implementation plan for KCB Capital.
  • Communicate regularly and build deep relationships with the firms ‘clients as well as market intermediaries.
  • Provide seamless, timely, attentive and responsive service to customers.
  • Find new deal intermediaries that the business does not have a relationship with (through industry events/conferences, contacts and networking).Network directly with business owners in industries of interest.
  • Identify and provide solutions to Clients’ financial needs, keeping records and trouble shooting on client relationships.
  • Identification of new business opportunities and maintaining the relationships.
  • Researching the latest products and regulations, analyze market intelligence and generate recommendations for follow up by product specialists.
The Person
For the above position, the successful applicant should have the following:
  • University Degree preferably in a business related field.
  • Professional qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
  • At least 4 years’ proven experience in managing Client Brokerage relationships and customer service.
  • At least 2 years’ in Sales and Product Development.
  • Experience with Investment Banking Products will be an added advantage
  • Demonstrate sound knowledge of brokerage and advisory business environment, regulations and operations.
  • Excellent, high quality interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
  • Ability to network through all open channels with large technological dependency for the target market.
  • Proven excellent analytical, planning, organization and execution skills. 
  • A good understanding of risk.
The above position is a demanding role which the Bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by April 28, 2016.
Only short listed candidates will be contacted.
JOB REF: KC 01/2016

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