Reporting to the Chief Information Officer, the position is responsible for managing delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations. The management scope of this role encompasses IT Applications & Assets Management, Business Productivity & Capacity Management, IT Vendor, SLA & Licenses Management and IT Helpdesk & Client Support covering all KCB Businesses.
• Manage the system, services and support encompassing IT Application, Business Productivity & Capacity Management : E.g. Sybrin, Credit Quest, Treasury systems, SWIFT, contact centre software, email, intranet technical support, first line support of core banking T24 and NOBS.
• Establish and implement ITIL processes to deliver business requirements in the most effective manner as recognized against industry standard practice.
• Establish IT Cross functional services unit goals, objectives and operating procedures consistent with the Strategic Plan including core values and develop key performance indicators and measures to deliver the KCB transformation agenda.
• Own IT Communication strategy and ensure timely, concise and effective communication with the business for service outage, service disruption/interruption and service improvement.
• Provide team leadership for IT Cross Functional service and BRM team and be responsible for career development, appraisals and team’s performance
• Manage IT Vendor obligations and ensure protection of Bank’s interest, review hardware and software acquisition and maintenance contracts.
• To keep current with trends and issues in the IT industry, including current technologies that support service and advise the Group on their competitiveness and financial impact.
• Represent IT in service operations meetings, service review meetings and periodic quality reviews and act as liaison with the business for all service improvements, changes and escalations.
• A Bachelor’s Degree in IT/Computing from a University recognized by Commission for University Education.
• Must be certified in the either Project Management, ITIL , MCSE, ITSM
• Master’s degree will be an added advantage
• A minimum of 8 Years’ experience in IT, 5 of which should be at Senior level management covering the following;recruitment@kcb.co.ke
- System Support Management
- Banking Operations
- IT Service Management
- IT Infrastructure
- Project Management.
To be considered your application must be received by Jan. 23, 2015.
Only short listed candidates will be contacted.
JOB REF: IT 02/2015
