Safaricom Account Relationship Manager Job

Safaricom Limited is the leading mobile telecommunications company in Kenya.We are pleased to announce the following vacancy in the Enterprise Sales & Retention – P&C Department within the Enterprise Business Unit Division.
Account Relationship Manager
Ref: EBU.P&C_ARM_AUG_2014
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Sector Manager, The Account Relationship Manager will manage an assigned group of accounts, with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management.
Key Responsibilities:

Identify growth prospects and specific opportunities in the Relationship;

Device strategic plans for Relationship penetration and ensure implementation of tactical plans execution including pipelines;

Proactive Relationship performance management and tracking;

Grow payment solutions (M-PESA) in the TML; increase penetration through acquisition;

Identify growth opportunities and up-selling and cross – selling potential within the assigned TML;

Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals;

Develop and execute customer ring fencing strategies;

Stimulate existing Fixed voice accounts;

Stimulate M-PESA usage across all Relationship pillars;

Develop strong relationships with customers at CXO to maintain baseline growth;

Follow up on all existing contracts renewal, and ensure renewals are made in time;

Develop responsive solutions in conjunction with Product Innovation team;

Develop customer value propositions and presentations;

Formulate and manage Relationship development plans and participate in all Relationship customer forums;

Ensure all accounts are managed through well thought out Account Development Plans;

Intimate engagement with Relationship fortune accounts (Platinum Customers);

Provide and implement an effective coaching for Account Relationship Managers to drive and help them to implement new actions that improve their performance;

Weekly reports on Accounts performance and submission of account plans and pipeline outlook;

Enforce real-time use of Sales Info tool by Account Relationship Managers

Drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management; following through on all issues to ensure closure and maintaining communication with the customer throughout the entire customer journey.Role Requirements

A Bachelor’s degree in Business or any other related field;

At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise;

Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.).NB: This opportunity is aimed at creating a pool of qualified candidates who will be called upon whenever a vacancy arises.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 28th August 2014.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to hr@safaricom.co.ke