afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
Our customers are our partners. We operate in their markets through 6-man micro branches to provide tailored relationship-based services.
Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.afb seeks to recruit for: Branch Manager
Responsibilities
Branch Targets:
Branch Targets:
- Achieve monthly sales and collections targets
Manage Branch Staff
- Directly oversee, support, develop Branch staff to run a high performance 6 person team.
Leadership Problem Solving
- Build and maintain an excellent work environment for the team to develop individual potential and achieve demanding targets.
- Lead and Manage all Branch functions, logistics and performance issues.
Service Delivery
- Deliver first rate customer service
Relationships Building
- Build excellent relationships with customer-partners and opinion leaders in catchment area.
Reporting
- Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description
Requirements
- 1-2 years of leadership experience
- Experience in micro finance institutions and not banks
- A degree in a business related field
- Team leaders in micro finance institutions encouraged to apply
Key Competencies
Customer Handling
Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment obligations
Administrative Support
- General support to all tasks
- Communications
- Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer finance
- High Motivation
- Self-starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to smartcashcareers@afb.co.ke This position is urgent.
