AfricarTrack international Ltd is an upcoming and leading provider of advanced car tracking and fleet management solutions to individual car owners and companies with a fleet of vehicles based in Nairobi Kenya.
AfricarTrack Ltd has had global recognitions by winning prestigious awards such as 2015 COMESA Innovation Award, Addis Ababa, Entrepreneurship for Impact award, East Africa among others.
The company has also had wide media coverage having been covered on NTV, Ebru Africa TV, and Business Daily among others.
Due to the fast growing customer base, we wish to offer internship opportunities especially in Customer care.
We are looking for mature, preferably above 21 years INTERNS, with at least some experience in customer care and ability to articulate issues.
Requirements:
Must have worked in a customer care/assistant position before.
A diploma/degree in Business Management, Commerce, Business, social science or other related studies.
Must have proved marketing skills.
Must have Customer Service/Care/assistant or related experience
Knowledge of customer service principles and practices
Team Management Experience
Target setting, budget creation and statistical analysis experience
Excellent interpersonal and customer care skills
Basic Requirements
Excellent command of the English language
Must demonstrate a professional demeanor
Friendly & professional telephone manner
Excellent Interpersonal Skills and Customer Service skills.
Exceptional customer service skills
Good communication Skills – Verbal and Written, as well as Listening Skills
Excellent problem solving skills,
Attention to detail.
Comply with all systems and procedures as laid down by the Company’s Board of Directors
A mature, presentable and focused professional
Good computer literacy skills
Team player & Passionate about customer service
Responsibilities:
Offer delighting customer service to clients and staffs
Communicating to the clients either via email, face to face, telephone etc
Make customer follow ups and providing feedback to the management
Manage and direct incoming telephone calls
Prepare presentations and documents as directed
Coming up and maintaining an efficient filling system
Attend to walk in clients.
Assist with typing and filing as directed
Offer support to the sales and projects department so as to achieve set targets
Attracts potential customers by answering product and service questions;
Receive client inquiries and direct them to specific offices
Receive and acknowledge receipt of incoming letters or documents
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem.
Assist office staff in Printing and photocopying documents
Make records of incoming and outgoing visitors
Prepares product or service reports by collecting and analyzing customer information.
Handle day today customer complaints
Formulating and reviewing documents such as letters, and quotations for customers.
Contributes to team effort by accomplishing related results as needed.
If you are up to this challenge, possess the necessary qualifications and experience, send your cover letter and CV quoting REFERENCE number AFT/CSC/2015/01B tohrmanager@africartrack.com by end of 4th July, 2015.
Note that there will be no permanent salary for this position.
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
