Neo Marketing Sales Project Manager Job

Neo Marketing, a leading below-the-line marketing agency, with over five years’ experience in delivering brand experiences is recruiting for a Project Manager (PM).Job Purpose:
The Project Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables.
The key role is responsible for the overall supervision of the projects administration and customer service.
Working to support a small team, the Sales Project Coordinator must have a very strong background in customer service and managing projects.
The ability to identify problems, analyse information and develop conceptual solutions to complex challenges is essential.
The role entails cultivating and maintaining excellent business relationships with internal and external customers.
Scope: The position reports to the Project Director
Job Description
Assess and improve the sales order and customer service processes.
Analyze and report on sales order trends and utilize the information appropriately.
Assess and improve the sales order and customer service daily and monthly reporting Produce action plans and suggestions on the back of all data analysis and push them through the business.
Take an active lead project

Proactive identification and involvement in sales and customer service improvement projects.

Assist the RM’s in Customer Corrective Actions (CCA) & Commercial Viability Investigation (CVI)

Become the administration and customer service lead on the Customer Relationship Management (CRM)

Maintain a high level of personalized customer service at all times

Responsible for answering customer queries and complaints and dealing with them effectively.

Regular liaison with internal and external customers to ensure that support is as required/ expected

Provide administrative decision -making, support and mentoring to a small team of direct sales agents and regional managers

Work closely with the team to cover and assist in the entry of sales orders, acknowledgements and date changes

Any other special tasks, assignments or projects as requested by the company.Minimum Qualifications and Skills

Graduate in a business discipline (Bcom/BBM/BA/Bsc. in Sales & Marketing)

Experienced in a sales / customer service environment

High level of computer literacy and full working knowledge of Microsoft Office

Strong experience in analyzing sales data

Exceptional customer service: Initiative to explore new techniques and new ideas to satisfy customer requirements:

Should show ability to set timeframes and project ownership / accountability:

Ability to follow up and monitor projects with ready availability of data to support findings: Demonstration of tenacity to see project through to completion:

Should have oral and written communication of the highest standard

Should have people management and supervision skills with evidence of supporting /supervising people in a sales environment

Should have clear evidence of working with people to get results

Should have the ability to work under pressure

Ensure all tasks are completed within set time frames

Ability to multi-task in a constantly changing environmentInterested candidates who meet the above criteria should submit their online application to hr@neomarketing.co.keby 31st March 2014.
We advise candidate with no jobs currently to apply because this is a short term job that will be subject to renewal of the contract from our client