Family Media IT Support Technician Job

IT Support TechnicianRequirements

Computer science degree or equivalent.

Knowledge of systems and Network administration.

Awareness of IT trends and opportunities

At least 4 years’ experience.

Systems administration skills

Network administration skills

Trouble shooting and fault diagnosis skills for PCs

Troubleshooting knowledge of Apple machines will be an added advantage.

Excellent repairs and maintenance skills

User training skills & support

Analytical skills

Reporting skills

Excellent communication and inter personal skills.Duties and Responsibilities

To log support calls and document their outcome to facilitate the resolution of common queries.

To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.

To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.

To assist in the compilation and maintenance of an accurate inventory of hardware and software.

To liaise with colleagues in the department to ensure continuity of service for all users.

To provide at all times a professional, courteous and rapid response to individual users.Qualified and interested candidates should email a cover letter and a copy of resume to hr@familymedia.tv by 31st March 2015.