• To grow branch assets and liabilities through branch staff referrals and own sales of CASA and Personal Instalment Loans, Mortgages and Credit Card products
Key Roles & Responsibilities
1. Sales
• Responsible for identifying and pursuing sales opportunities and converting sales referrals from branch sales pipeline into actual sales.
• Implement sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with branch sales targets.
• Ensure monthly targets are achieved and performance report submitted to the line manager
• Actively participate in branch training on sales, service and controls.
• Regular feedback to the Branch Manager on sales /service concerns and recommend appropriate improvements
• Any other official duties as may be directed by the line manager
2. Service
• Ensure an excellent customer experience during the account opening, documentation process as well as when offering any other service
• Actively participate and challenge the status quo, to improve on processes through documented service storming sessions.
3. Controls
• Ensure that CDD is applied when selling products or opening accounts and proper completion of checklist
• Reporting of suspicious transactions or activities
• Ensure that you fully understand the CDD & AML group policy and are adequately trained in CDD & AML
• Ensure that you understand, sign and adhere to the Group code of conduct
• Ensure sales process is followed to avoid miss-selling
• Ensure proper time and resources management.
• Proper verification of customer instructions
Qualifications & Skills
• Thorough knowledge of Bank’s products and services
• Excellent interpersonal and networking skills, internally and externally
• Strong sales and relationship building skills
• Ability to match perceived customer needs with existing Bank products
• Good grasp of competitive awareness
• University degree Or Diploma; Any Business field preferred
APPLY
Key Roles & Responsibilities
1. Sales
• Responsible for identifying and pursuing sales opportunities and converting sales referrals from branch sales pipeline into actual sales.
• Implement sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with branch sales targets.
• Ensure monthly targets are achieved and performance report submitted to the line manager
• Actively participate in branch training on sales, service and controls.
• Regular feedback to the Branch Manager on sales /service concerns and recommend appropriate improvements
• Any other official duties as may be directed by the line manager
2. Service
• Ensure an excellent customer experience during the account opening, documentation process as well as when offering any other service
• Actively participate and challenge the status quo, to improve on processes through documented service storming sessions.
3. Controls
• Ensure that CDD is applied when selling products or opening accounts and proper completion of checklist
• Reporting of suspicious transactions or activities
• Ensure that you fully understand the CDD & AML group policy and are adequately trained in CDD & AML
• Ensure that you understand, sign and adhere to the Group code of conduct
• Ensure sales process is followed to avoid miss-selling
• Ensure proper time and resources management.
• Proper verification of customer instructions
Qualifications & Skills
• Thorough knowledge of Bank’s products and services
• Excellent interpersonal and networking skills, internally and externally
• Strong sales and relationship building skills
• Ability to match perceived customer needs with existing Bank products
• Good grasp of competitive awareness
• University degree Or Diploma; Any Business field preferred
APPLY
