Required Qualifications
Education and knowledge
- First Degree in Computer Science or equivalent
- Higher Diploma
Experience
- A minimum of 4 years experience in an ICT support or helpdesk environment
Skills
- Good communication and interpersonal skills
- Strong user service orientation
- Good logical diagnostic skills and ability to exercise good judgement in the resolution of problems
- Ability to multi-task in dealing with several different problems at a time.
- Advanced proficiency in the core applications used at AMREF i.e. MS Office products
- Ability to meet deadlines, monitor and follow-up on pending matters under minimum supervision.
- Ability to work under high pressure to tight deadlines.
Competences
- Microsoft Windows and Office Specialist with good knowledge of Computer hardware
Mental Competencies
Problem Analysis
The job requires a professional and analytical approach to systems administration.
Flexible Thinking
The job requires creative problem solving within the framework of set corporate policies and procedures.
Decision Making
The job requires ability to make significant decisions about work responsibilities and is accountable for them
Communication
ORAL – Excellent written and spoken English
Internal: The job demands a high level of oral communication skills in order to effectively communicate with other departments and staff members
External: The job demands a high level of oral communication skills in order to effectively communicate with external parties including service providers and country offices
WRITTEN
Internal : The job demands a high level of written communication skills in order to effectivelycommunicate with other departments and staff members
External: The job demands a high level of written communication skills in order to effectively communicate with external parties including service providers and country offices.
Environmental Conditions
Corporate Policies, Systems, Procedures and Methods
The job demands a thorough understanding of corporate IT policy and standards, systems/product requirements and standard guidelines, professional, legal and technical compliance, audit compliance and procurement procedures.
Work Environment
Normal office environment
Hours of Work
Normal working hours. Job holder may be required to work outside normal working hours due tothe nature of the work in general
Apply at http://10.1.0.4:81/eHRM/default.aspx , recruitment module. Note that only online applications will be accepted. We encourage interested candidates to submit their applications by Monday, 05 August 2013.
