Senior IP / MPLS Engineer
Ref: TECHNOLOGY- SIE-July-2013
Ref: TECHNOLOGY- SIE-July-2013
Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
We are pleased to announce the following vacancy in the Network & Service Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Team Manager-IP NGN Support, the role holder will carry out fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network.Key Responsibilities:
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Team Manager-IP NGN Support, the role holder will carry out fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network.Key Responsibilities:
Duties & Responsibilities:
Ensure up time of the physical network devices and the services running on the network at all times;
respond to alerts within the agreed SLAs;
Minimize the Mean time to repair (MTTR) – time to restore service after an outage;
Respond to network faults within the agreed time lines respective to the severity levels attached to the faults;
Perform quarterly disaster recovery and resiliency tests;
Ensure Network Related Fault Clearance Rate and availability;
Provide Emergency Maintenance on IP/MPLS Network / High Level trouble shooting;
Liaise with IP vendors, Interfacing with TAC centers and Vendor Tier 2 and 3 support staff as per agreed SLA timelines;
Maintain a weekly fault log indicating issues, their resolutions and recommendations;
Compile and submit incident reports within 2hours of fault resolution;
Fault prediction & avoidance – Undertake scheduled maintenance checks as per agreed timelines to ensure good physical conditions of the NGN IP transport pop;
Perform preventive maintenances on the logical set-up to ensure stability of the network and best practice configuration analysis at all times;
Ensure up-to-date documentation on the network activities and network performance;
Ensure Knowledge transfer on IP NGN Network to the NOC Team, any new IP NGN Engineers and to any external engineers on rotational orientation.
Ensure up time of the physical network devices and the services running on the network at all times;
respond to alerts within the agreed SLAs;
Minimize the Mean time to repair (MTTR) – time to restore service after an outage;
Respond to network faults within the agreed time lines respective to the severity levels attached to the faults;
Perform quarterly disaster recovery and resiliency tests;
Ensure Network Related Fault Clearance Rate and availability;
Provide Emergency Maintenance on IP/MPLS Network / High Level trouble shooting;
Liaise with IP vendors, Interfacing with TAC centers and Vendor Tier 2 and 3 support staff as per agreed SLA timelines;
Maintain a weekly fault log indicating issues, their resolutions and recommendations;
Compile and submit incident reports within 2hours of fault resolution;
Fault prediction & avoidance – Undertake scheduled maintenance checks as per agreed timelines to ensure good physical conditions of the NGN IP transport pop;
Perform preventive maintenances on the logical set-up to ensure stability of the network and best practice configuration analysis at all times;
Ensure up-to-date documentation on the network activities and network performance;
Ensure Knowledge transfer on IP NGN Network to the NOC Team, any new IP NGN Engineers and to any external engineers on rotational orientation.
Role Requirements
BSc in Computer Science, Information Systems, Electrical &Electronics /Computer Engineering or equivalent required;
4+ years of direct Network Engineering/Network Support experience in a busy Service Provider environment;
CCNP/CCIP certification a must;
In depth understanding of QoS, Diffserv, Traffic shaping and traffic QoS policy implementation;
Experience with network management and monitoring tools (e.g. Cisco LMS/ISC, Ethereal, Cacti, Zabbix);
Articulate high level understanding of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP / iBGP / and troubleshooting down to packet level;
Knowledge of QOS techniques and hands on experience on implementing MPLS services;
Very strong hands-on skills with extensive experience in the troubleshooting and solving complex network related issues.
BSc in Computer Science, Information Systems, Electrical &Electronics /Computer Engineering or equivalent required;
4+ years of direct Network Engineering/Network Support experience in a busy Service Provider environment;
CCNP/CCIP certification a must;
In depth understanding of QoS, Diffserv, Traffic shaping and traffic QoS policy implementation;
Experience with network management and monitoring tools (e.g. Cisco LMS/ISC, Ethereal, Cacti, Zabbix);
Articulate high level understanding of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP / iBGP / and troubleshooting down to packet level;
Knowledge of QOS techniques and hands on experience on implementing MPLS services;
Very strong hands-on skills with extensive experience in the troubleshooting and solving complex network related issues.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 30th July 2013.The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to hr@safaricom.co.ke
Nairobi
via E-mail to hr@safaricom.co.ke
