Bancassurance Insurance Claims Officer
The Position
Reporting to the underwriting & claims manager, the role holder will be responsible for the day to day management of the claims function.
Key Responsibilities
- Management of day to day Claims Operations
- Working with Underwriters, clients, branch Insurance teams and other Third party providers to ensure strict adherence to set guidelines and TAT on Claims processing and settlement
- Ensure timely submission of claim documents and other requisite documents to insurers
- Ensuring premium is collected as per the laid down procedures on all claims being processed by underwriters
- Provide technical guidance and claims management support including regular updates to Branch Insurance Teams
- Continuously offer information and recommendations to the Claims and Underwriting Manager on process flaws that need to be reviewed to improve efficiency
- Keep management updated on relevant issues arising in claims management that could impact the business
Position’s Requirements
- A Business related university degree from a recognized institution
- AIIK Diploma or good progress towards attainment of ACII Professional Qualification
- At least 4 years’ experience in the management of motor and non-motor claims in the insurance industry preferably within an insurance intermediary or Bancassurance
- Experience in the financial services sector will be an added advantage.
- Mature team player with good interpersonal skills
- Good planning and organization skills with the ability to deliver effectively under strict deadlines
- Excellent customer service skills
- Proficient in the use of Microsoft office and insurance related systems
- Excellent Communication and report writing skills
- Strong negotiation and problem solving skills
- Accuracy and attention to detail
- A calm and assertive manner when dealing with complaints
- Strong influencing skills, with an ability to develop working relationships with a wide range of internal and external partners
- High integrity and ability to handle client information with utmost confidentiality
The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field torecruitment@kcb.co.ke.
To be considered your application must be received by Dec. 13, 2013.
Only short listed candidates will be contacted.
JOB REF: CBOK 262013
