Labels

NGO JOBS ICT - IT Jobs Accounts Health - Medical Sales Jobs Consultancy Jobs Legal Vacancies Electrical Engineers Finance Human Resources Kakamega Media - Communications Monitoring and Evaluation Agriculture - Livestock KHRC Kenya Human Rights Commission KLB Kenya Literature Bureau Lecturer Marie Stopes Kenya Rural Electrification Authority Safaricom Limited Adeso Administrative Civil Engineers Driver Jobs in Kenya Human Rights Jobs Kajiado Oxfam PACT Plan International RTI International Standard Chartered Bank Aga Khan University Hospital Care International Egerton University Jobs in Kisumu Nairobi City Jobs Naivasha Project Management Save the Children UNIVERSITY OF NAIROBI AFC Agricultural Finance Corporation AVIATION JOBS Auditing Commission for University Education Cooperative Bank of Kenya County Public Service Board GOOGLE Geothermal Development Company IPPF International Planned Parenthood Federation Insurance Jobs Intern KANCO Community Systems Strengthening Manager KBC Kenya Broadcasting Corporation KCB Kenya Commercial Bank KIPPRA Kenya Institute for Public Policy Research and Analysis KPMG Kenya Kabarak University Kenya Airways Kenya Investment Authority Kenya Law Reform Commission Kirinyaga County Logistics - Transportation MSF Medecins Sans Frontieres MSI Management Systems International Mandera County Government Marie Stopes International Marketing Jobs Mechanical Engineering Ministry of Education Science and Technology Mombasa NMG Nation Media Group National Bank of Kenya National Construction Authority PSC Parliamentary Service Commission Pan Africa Christian University Procurement Jobs Protection and Human Rights Research Opportunities Telecom Tharaka Nithi County Government Turkana UN Women UNDP UNICEF WHO World Health Organization WWF World Wide Fund For Nature Wajir World Vision
Powered by Blogger.

Monday, July 22, 2013

Customer Service Officer

by Unknown  |  at  3:32 AM

  • (10 Posts)
    Purpose of the position: The primary role of the Customer Service Officer will be to respond to a variety of customer requests concerning the Single Window System at the various Border points.
    Duties & Responsibilities:
  • Implement a customer service policy for the organization.
  • Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
  • Provide system support to KNESWS users through telephone, email or premise visits.
  • Providing training to KNESWS users on the business process and operations of the system.
  • Implement customer-service standards; respond promptly to customer inquiries; and resolve problems and complaints;
  • Identify customer service trends; determine system improvements and implement desired change within agreed timelines
  • Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
  • Determine customer service requirements by undertaking research and analysing customer needs.
  • Improve customer service quality results and aid the supervisor in ensuring that all relevant standards within the customer care section are met.
  • Prepare daily, weekly, and monthly statistical reports as appropriate.
  • Create and maintain a positive, supportive, customer oriented environment for all the organization and non- organization clients
  • Supervise and manage all customer service assistants.
  • Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.
    Qualifications and Experience
  • A university degree in Business Administration or any other related discipline from a recognized institution.
  • Evidence of qualifications in ICT.
  • At least four (4) years’ relevant experience in Customer Service in an automated Business environment handling major accounts in the public or private sector.
  • Experience/ Knowledge of trade logistics will be an added advantage
  • Excellent communication (Listening) and analytical skills with track record of ability to meet strict reporting deadlines.
  • Attention to details and accuracy
  • Stress tolerance and good telephone skills
    Qualified and Interested candidates are requested to submit their applications, Curriculum Vitae, copies of certificates & testimonials, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience.
    Applications should be addressed as detailed below and be sent by post, hand delivery or email so as to be received not later than 5.00pm onFriday, 26th July 2013.
    The Chief Executive Officer
    Kenya Trade Network Agency
    1st Floor, Embankment Plaza Longonot Rd - Upperhill
    P.O. Box 36943-00200
    Nairobi
    Email: vacancies [at] kentrade.go.ke
    KENTRADE is an Equal Opportunity Employer
    Canvassing will lead to automatic disqualification
    Only shortlisted candidates will be contacted. 
    Proudly Powered by Blogger.