Field Project Manager

Responsibilities:

Perform comprehensive project management and Delivery Center oversight to ensure timeliness and high-quality project results, meeting KPIs and client SLAs

Work closely with portfolio of Delivery Center partners for comprehensive capacity planning and workforce management

Perform data driven analysis on project and performance metrics to optimize project execution effectiveness

Work closely with Delivery Center managers and field personnel to ensure workers receive training and support for client projects

Maintain open communications with Delivery Centers on quality issues, instruction clarifications, and best practices for project completion

Seek continual innovation and improvement in task design, worker training, project workflow, delivery process and our technology platform to increase automation and efficiency of delivering projects

Review and perform quality checks on all projects completed by Delivery Centers

Interface closely with Delivery Team in head office on project scope, parameters, timelines, and expectations
Requirements:

BA/BS with a strong academic record from a top university. Degree in economics, business, or other field with emphasis on data analytics preferred

2 year commitment to the role based in Nairobi, Kenya

Minimum 4 years total working experience, at least 2 years related experience

Robust analytical and Excel skills, with experience analyzing large datasets in Excel

Exceptional attention to detail

Strong writing and communication skills

Strong project management experience

BPO experience preferred

Six Sigma certification a plus

Proficient with Microsoft Office programs (Excel, Word, etc), familiarity with collaborative project management web software like Basecamp a plus

At home in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively

Comfort in working independently in an unstructured environment, with reliable execution and timelines and strong communication skills

Ability to effectively communicate with people from diverse backgrounds and cultures
To apply for this position, complete the online form available onhttp://samasource.org/company/careers/
Only qualified, short-listed candidates will be contacted.